What does a payment failure mean?
If you see a "Something went wrong with your payment" message in your Moves account, it means we weren't able to process your most recent subscription charge. This can happen for a few reasons:
Your card expired or was replaced
Insufficient funds at the time of the charge
Your bank blocked the transaction (sometimes happens with recurring charges)
Your card details on file are outdated
What happens to my subscription access?
Your access to Moves continues while we attempt to collect payment — we don't cut off access immediately. We'll retry the charge up to 5 times. If all attempts fail, your subscription will be automatically cancelled and you'll lose access to the app.
If your subscription is cancelled due to a failed payment, you'll need to resubscribe at movesapp.com to reactivate your membership.
How do I fix it?
If you subscribed through movesapp.com
Log in to your account at movesapp.com
Go to Account → Subscription & Billing
Select Update Payment Method and enter your new card details
Save your changes — we'll retry the failed payment automatically
If you subscribed through the Apple App Store
Your billing is managed by Apple, not Moves. To update your payment method:
On your iPhone, go to Settings → [your name] → Payment & Shipping
Update your payment information there
Apple will retry the charge on your next billing cycle
If you subscribed through Google Play
Your billing is managed by Google, not Moves. To update your payment method:
Open the Google Play Store app
Tap your profile icon → Payments & subscriptions → Payment methods
Update your payment information
Still seeing the error after updating?
Contact our support team at support@movesapp.com with your account email address and we can investigate the issue and retry the payment manually if needed.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we're dedicated to making sure you have the best experience possible!