Buying
Does MPB offer free shipping?
Yes. MPB provides fast, free shipping through FedEx — and it’s always fully insured.
See our shipping options here.
See our shipping options here.
FedEx No-Rush/Ground Shipping: FREE FedEx Home Delivery within the contiguous US, up to 5 days once FedEx has the package. Weekend delivery is possible.
FedEx Express: Home Delivery within the contiguous US. We offer 3-day, 2-day, and Next Day/Overnight. Express only delivers on weekdays.
International Delivery (includes Alaska and Hawaii and anything outside the contiguous US): Typically within 3-5 business days.
When will my order ship?
Orders typically leave our Circular Commerce Center within one business day of your order moving to the 'We sent your package' status. When your order reaches this status, you will receive an email with your tracking number. The tracking number will be updated by 8 p.m. EST on the day it ships.
Please reference the expected delivery date displayed at checkout, as it factors in our current processing times and your location to provide an accurate estimate of when your gear will arrive.
For more information, click here.
For more information, click here.
You can find your order's status under the Transactions page in your account. Once your order reaches the status of 'We sent your package', it will typically be in FedEx's possession within a business day. If you checked out a guest, your gear is packed and ready for courier pickup once you receive an email with the tracking number.
Our order statuses are:
'Payment Sorted': Security checks are underway and we are working on packing your gear.
'We sent your package': Packed and ready for courier pickup (or with FedEx already).
Can I Change My Delivery Address?
No, we cannot change the shipping address once an order is placed. If your payment hasn’t been processed, we may be able to cancel the order so you can reorder using the correct address.
Check your order status under Transactions:
'Payment Sorted': We may still be able to cancel, contact us to try.
'We sent your package': The order is packed, and changes can’t be made.
Please note that we cannot guarantee cancellation if you reach out during the 'Payment Sorted' status.
For more information, click here.
For more information, click here.
To find your order status, log in to your account and find the Transactions page. If you checked out as a guest, your order is in the 'We sent your package' status once you receive an email from us containing your tracking number.
If you can’t receive the package, contact FedEx to refuse delivery and return it to us. You can then contact us to provide us with a FedEx case number to arrange a return.
Can I pick up my package or have it held at a FedEx location?
No, due to restrictions in our contract with FedEx, we are unable to authorize packages to be held at FedEx locations for pickup.
For more information, click here.
For more information, click here.
For packages with a signature requirement, FedEx will attempt delivery up to three times. If all three delivery attempts are unsuccessful FedEx may, at their discretion, allow pickup after these attempts.
If the package is not picked up after one week, it will be routed back to our warehouse. Upon arrival at our Circular Commerce Center, the package will be processed as a return and we will issue you a refund.
How Do I Track My Delivery?
Once your gear is ready for shipping, you’ll receive an email with your FedEx tracking number. You can enter this number on the FedEx website to track your package’s progress.
Your tracking number will typically update by 8 p.m. EST on the day your order ships. If you need assistance with tracking, our customer support team is available Monday to Friday from 9 a.m. to 5:30 p.m. EST. A team member will respond to your inquiry within one business day.
Does MPB Deliver to P.O. Boxes or Mailbox Services?
Yes, MPB’s courier partners can deliver to P.O. boxes and mailbox services. For P.O. boxes, please be sure to provide a street address of the Post Office itself, and include the P.O. Box number on the second address line to ensure successful delivery, as couriers may be unable to deliver with a standard P.O. Box address alone.
Click here for an example
Click here for an example
123 Main St
PO Box 456
City, State
Zip Code
Do you deliver to FedEx or UPS locations?
We currently do not deliver to FedEx or UPS locations.
What should I do if my order is delayed or has not arrived?
Check tracking regularly. If there’s no update after five business days, please reach out to FedEx directly to start a trace for the package. If FedEx completes the trace and confirms a package is lost, please contact us. We will investigate lost packages with the courier, which may take up to 30 days. Note that tracking to/from the West Coast may take several days to update.
For more information, click here.
For more information, click here.
Neither FedEx Ground nor MPB are liable for package delivery delays that are caused by extreme weather.
All package claims are pending an investigation with our Internal Security team. Please contact our customer support if you need further assistance.
Will my package require a signature?
All orders exceeding $1,000 will automatically have a signature requirement added. If your order is under $1,000 and you'd like to add a signature requirement, please contact us either before completing your purchase or immediately after placing your order.
Selling/Trading
What shipping services does MPB use?
All shipping within the contiguous United States is handled through FedEx. We provide free insured Ground shipping whenever you buy from or sell/trade with MPB.
Where can I safely drop off my box(es)?
You can drop off your gear at an authorized and staffed FedEx location. Please ask for a receipt with tracking information. Avoid FedEx Drop Box locations where you can’t receive a receipt.
Please do not drop off your package at a FedEx Drop Box.
Do you offer home pickup?
Yes. You can ship your gear to MPB from the comfort of home through FedEx. It’s fast, free, and fully insured. To schedule a FedEx home pickup, contact our customer support team Monday to Friday from 9 a.m. to 5:30 p.m. EST. A member of the team will respond within one business day.
For more information, click here.
For more information, click here.
FedEx does not provide a specific pickup time, so please plan to be available throughout your pickup date. Ask your uniformed FedEx driver to scan your box so you can check your tracking number(s) within 24 hours. Avoid leaving your gear unattended outside.
Please note, do not give your package to a FedEx driver when there is not a collection scheduled for you in FedEx’s system and they are not there to specifically collect your package. Please ensure that the drive scans the package confirming that it enters the courier tracking network.
What should I do if the shipment of gear I’m selling or trading hasn’t been delivered to MPB?
Ensure your shipping label is scanned into FedEx's system. We can only investigate lost packages with proof they entered the courier network. If the tracking number was scanned in with FedEx and there’s no update after five business days, please reach out to FedEx directly to start a trace for the package.
If FedEx completes the trace and confirms a package is lost, please contact us. We will investigate lost packages with the courier, which may take up to 30 days. Note that tracking to/from the West Coast may take several days to update.
Does MPB offer free shipping?
Yes. MPB provides fast, free shipping through FedEx — and it’s always fully insured.