Returns
What’s Covered
All used gear purchased from MPB is eligible for return within 14 days of delivery, as long as it’s in the same condition as when received and includes all original accessories.
If an item isn’t quite right or isn’t performing as expected, we’re happy to help with basic troubleshooting or suggest alternatives before setting up a return. Let us know how we can help.
Shipping
Change of Heart: If you changed your mind, you’re welcome to return the gear at your own cost.
Faulty or Incorrect Item: If your return is due to a fault or an error on our part, we’ll provide a pre-paid drop-off label (within the 48 contiguous states).
Need a pickup?
If your return qualifies for a pre-paid label (due to a fault or error on our part), we’re happy to arrange a FedEx Ground home pickup- just let us know when you're setting up your return.
Exchanges
Prefer a replacement? Just let us know the SKU number of the product you would like to replace your item with. If you’re not sure, we’re happy to help with product recommendations. Just ask.
Not sure where to find the SKU? Click here.
Not sure where to find the SKU? Click here.
Once your return is received and processed, your replacement item will be shipped via FedEx Ground.
Refunds
If you'd prefer a refund instead, just let us know, and we’ll process it after your returned item has been received and inspected.
Refunds are issued to your original payment method. If your order was part of a trade-in, the refund may be split between your payment method and a separate bank transfer.
How to Set Up a Return
To get started with a return, whether you're requesting a refund or an exchange, please contact us via chat or email contactus@mpb.com. We'll guide you through the next steps and provide a shipping label if applicable.
Warranties
What’s Covered
Most used gear from MPB includes a free 6-month warranty. This covers faults that occur under normal use and storage conditions.
If something goes wrong during that period, we’ll first attempt to repair the item. If a repair isn’t possible, we’ll offer a replacement- if a suitable alternative is available.
What’s Not Covered
• Accidental damage or misuse
• Items sold in 'Spares & Repairs' condition
• Consumables like batteries
How to Set Up a Warranty Claim
1. Contact us: Click here and select “Chat with us” or email contactus@mpb.com, and outline your query.
2. We’ll confirm if your item is eligible and provide a pre-paid shipping label
3. Pack the Item: Include all original accessories and pack the item securely for return
4. Ship with FedEx Ground: Use the label provided- returns are handled via FedEx Ground
5. Inspection and Resolution: Once we receive your gear, our team will inspect it and move forward with repair, replacement, or refund
6. Follow Up: We'll keep you updated and confirm the resolution once the claim is complete
Further Information
Why does my return have a different transaction number?
When we process a return, it generates a new transaction (TX) number because it creates a new, separate record in our system. This helps us track your return independently from your original purchase or trade. It ensures a smoother process for refunds, replacements, or warranty claims by clearly separating each transaction type.
Why have I only received part of my refund?
If you've returned your item(s) within the return period, we will refund you the full purchase amount via your original payment method.
If you've returned an item that you purchased from MPB as part of a trade in—and if you paid us during this transaction—the refund may be split into two separate payments:
1. Refund via the original payment method (debit/credit card, PayPal)
2. Reimbursement of the balance to your bank account via bank transfer.
You will receive the full amount that we owe you.
How long can repairs take?
The repair process can take anywhere from 4 to 6 weeks, depending on the type of item and the complexity of the repair. Please keep in mind that this timeframe may vary depending on the specific circumstances of the repair.