Collection Information
MPB partners with DPD for all collections—whether you're selling, trading in, or returning your kit. For added convenience, DPD also offers a free drop-off service.
Selling or Trading? We provide a free weekday collection service, so you can choose a weekday that works best for you (Monday to Friday, excluding public holidays).
Returning an item? If your item is faulty (e.g. not functioning as described) or you received the wrong item, we’ll arrange a free collection.
Collection Options
DPD Home Collection
Free Monday–Friday collections (excluding bank holidays)
Book your collection when accepting your quote
Choose a preferred collection date
Let us know how many boxes you're sending
DPD Drop-off
Drop your parcel at a nearby DPD shop
Ideal for weekend send-outs or more flexibility
Not available in Northern Ireland
Find a drop-off shop here
For customers looking to arrange a return, please get in touch |
What you’ll need to provide
When arranging your free collection or drop off for your kit, you will be asked to enter:
Shipping Address
A UK residential or business address is required, even if you’re using drop-off. This is in case your items need to be returned.
Number of Boxes
This refers to the number of outer parcels. For example:
3 parcels = select 3 boxes
Multiple items in a single box = select 1 box
Labelling Your Parcel
For Home Collections
You’ll receive an MPB label with your TX (transaction) number, barcode and our address
No printer? No problem. You can write your TX number and address clearly on the box
For Drop-off
You’ll receive:
An MPB label
A DPD label and/or QR code
QR code: take it to a DPD shop that offers in-store label printing
No printer and no QR code support at your local shop? You’ll need to print and attach the label before dropping off
See an example of a MPB Label
See an example of a MPB Label
See an example of a DPD Drop-off label
See an example of a DPD Drop-off label
Do all DPD Drop-off Shops support printerless drop-off?
Not all drop-off shops accept QR codes. To check:
Use the DPD Parcel Shop Finder
Enter your postcode
Filter for shops with the 2D barcode label printing
Shops with a QR Code icon = printerless drop-off supported
Shops without the icon = printed label required
We recommend checking in advance for a smooth experience. |
Further Information
How long does it take for my package to arrive at MPB?
Parcels typically arrive at MPB within 1-2 working days, however this is primarily based on your location. In some areas of the UK this can exceed 3-4 days in transit.
If you are unsure when your parcel is likely to arrive, we recommend checking your tracking with the courier, as they may also provide service updates within transit.
What time can I expect DPD to collect my kit?
When your quote has been confirmed, DPD will provide an hour’s time slot on the morning of the collection date, this is often between 9am-5pm
Can I change my collection date?
Yes. You can reschedule your collection directly through the courier’s tracking page linked in your confirmation email. If you need help, contact our team.
How do I track my parcel?
You can track your parcel by using the unique tracking number provided by the courier. DPD will also provide a red or blue slip which will have a tracking number unique to your parcel. This can be entered here to track your parcel.
Once your parcel has been received by our team, you will receive a confirmation email confirming the next steps in processing your kit.
Can I bring my gear to an MPB warehouse myself
MPB is an online-only service, so we're unable to offer in-person drop-offs at our warehouses. Shipping must be scheduled on MPB
Do I have to use DPD?
MPB uses DPD as our primary courier for all collectionsI . An alternative courier can be used to send your kit, however this would be at your expense and risk.
How can I drop-off without printing the label?
You won’t need to print anything when selling to MPB. After arranging your drop-off quote, you’ll receive a QR code. Simply take this to a local drop-off point that accepts QR codes, where your parcel will be scanned.
Not sure if your nearest location accepts QR codes? Use the DPD Drop-off Finder and apply the ‘2D Barcode Label Printing’ filter to see eligible locations.
Can I provide instructions to the courier?
Yes, you can provide instructions on the tracking link provided by the courier.
The courier didn’t collect my kit, what now?
If your collection has failed, please contact our team so that we can re-arrange this. Our team can also let you know why the collection didn’t go ahead.