What happens after MPB has checked your kit?
We’ll send you a confirmation email, this will include a secure link where you can: view your updated quote and arrange your payment. You will find instructions for:
Billing address
Delivery address (If applicable)
Bank details
Payment or trade-in balance (if needed)
Confirm your delivery details
Learn about what happens after we check your kit.
Payment information
You’ll receive a confirmation email with a secure link to enter your payment details.
Follow the instructions in the link to:
Provide your billing address
Add your delivery address (if applicable)
Enter your payment information
If it’s a trade-in with a remaining balance to pay, you’ll be prompted to complete the balance during this step.
Important: Please ensure your payment details are correct and up-to-date.
If you’re having trouble adding your BACS details, please try entering this information without a hyphen ‘-’
Payment methods we support
Payments from MPB can be arranged through the following:
BACS - For payments to UK bank accounts
SWIFT/IBAN - For international payments
Trade in balance is automatically settled during checkout.
Frequently asked questions
When is payment sent?
As soon as you confirm your final quote and complete payment information.
How long will payment take to arrive?
Up to 2 working days
A working day is Monday to Friday, excluding weekends and bank holidays
You’ll receive an email confirmation when your payment is sent.
What if my payment bounces?
MPB will be notified by our bank
We’ll contact you to confirm or correct your details
Allow 5 working days before contacting us
When do I enter my payment details?
Once your transaction has been received and processed, you’ll get a confirmation email with a secure link to enter your payment details.
Why haven’t I received my payment yet?
Your payment may still be on its way. Once you receive your confirmation email, it can take up to 2 full working days for the funds to clear in your account.
After you submit your payment details, they’re automatically sent to our bank for processing. Unfortunately, we’re unable to stop or speed up this process.
If you think you may have entered your payment details incorrectly, please allow up to five business days from the payment date before contacting us. We can only make changes once the bank confirms that the payment has failed.
If you’re still unsure after this time, our team will be happy to help.
Can I be paid via cheque, CashApp or PayPal?
No. We only make payments via secure bank transfer:
BACS for UK accounts
SWIFT or IBAN for international accounts
Do you offer in-store credit?
No. If you're trading in, the value of your kit is offset against the item you want to buy. If you're selling, we’ll pay you directly into your bank account.
Is payment secure?
All payments are sent via secure links in your confirmation email
MPB does not store payment details after the transaction is complete
What happens if there’s a problem with my payment?
If something goes wrong, such as missing details or a failed payment, we’ll contact you by email to confirm or update your information.
My payment details aren’t being accepted. What should I do?
Make sure your details are correct and match your billing address.
UK customers: remove any hyphens from your sort code (for example, enter 123456 instead of 12-34-56).
What’s a working day?
Working days are Monday to Friday, excluding weekends and public holidays.
If it’s been more than two working days since your confirmation email, please contact our team and we’ll be happy to help.
Need further info? See our guide on what happens after we check your kit, how MPB grades your kit when you sell to us, or contact our team.