If QZ Tray is installed but not connecting to AccelerList, try these steps:
Part 1: Ensure QZ Tray Opens on Startup
Step 1: Open System Settings
Click the Search icon (top-right of your Mac)
Type System Settings and press Enter
Step 2: Go to Login Items
Click General (left sidebar)
Select Login Items & Extensions
Step 3: Add QZ Tray to Open at Login
Under Open at Login, click the + (plus) button
In the file browser:
Go to Applications
Select QZ Tray
Click Open
Step 4: Enable Background Permission
Scroll to Allow in the Background
Make sure QZ Tray is turned ON (toggle should be blue)
Step 5: Restart Your Mac
Restart your computer
Confirm QZ Tray launches automatically after login
Part 2: Fix QZ Tray Not Connecting to AccelerList
If QZ Tray is installed but not connecting, try the steps below:
✅ 1. Make Sure QZ Tray Is Running
Look at the top menu bar (near the clock)
You should see the QZ Tray icon
👉 If not, open it manually from Applications
✅ 2. Restart QZ Tray
Click the QZ Tray icon
Click Quit QZ Tray
Reopen it
Refresh AccelerList
✅ 3. Allow the Connection Popup
When printing, you should see:
“Allow this site to access QZ Tray”
👉 Click Allow / Trust / Yes
⚠️ If no popup appears, continue below
✅ 4. Fix Date & Time (Very Important)
Go to:
System Settings → General → Date & Time
Turn ON:
Set date and time automatically
Set time zone automatically
Restart your Mac
✅ 5. Clear QZ Tray Certificates
Click the QZ Tray icon
Click About
Go to Advanced / SSL Certificates
Click Clear / Remove Certificates
Restart QZ Tray
✅ 6. Check Browser
Use Google Chrome (recommended)
Make sure popups are allowed
✅ 7. Check Printer Permissions (Mac-specific)
Go to:
System Settings → Privacy & Security
Ensure QZ Tray has permission if prompted
Final Check ✅
Before testing again, make sure:
QZ Tray is running
You clicked Allow on the popup
Certificates are cleared
👉 Then try printing again in AccelerList
One-line summary:
This guide helps ensure QZ Tray runs automatically and connects properly so you can print labels without issues on Mac.