If you're having trouble connecting your eBay account to AccelerList, the connection or authorization process may not have been completed successfully. Your eBay account needs to be properly authorized before AccelerList can communicate with eBay and use features such as cross-listing.
Common Reasons Your eBay Account May Not Connect
1. The eBay Authorization Was Not Completed
When connecting your eBay account, you'll be redirected to eBay to sign in and authorize AccelerList. If you close the page, cancel the process, or don't complete all the authorization steps, your account may not connect.
Try connecting the account again and make sure you complete the entire authorization process.
2. You Signed In to the Wrong eBay Account
If you have more than one eBay account, your browser may automatically sign you in to an account you didn't intend to connect.
Before authorizing AccelerList, check that you're signed in to the correct eBay seller account.
3. Your eBay Login Information Is Incorrect
If eBay doesn't accept your username, email address, or password, you won't be able to complete the connection.
Try signing directly into your eBay account first to make sure your login information is correct. If necessary, reset your password through eBay before trying again.
4. Your eBay Account Requires Additional Verification
eBay may sometimes require you to verify your identity or complete an additional security step before allowing access to your account.
Complete any verification requested by eBay, then return to AccelerList and try connecting again.
5. The Authorization Has Expired or Been Revoked
If your eBay account was previously connected but is no longer working, the authorization between eBay and AccelerList may need to be renewed.
In this situation, reconnecting or reauthorizing your eBay account may restore the connection.
How to Try Connecting Again
In AccelerList, go to:
Settings → Connections → eBay
Start the eBay authorization process again. When you're redirected to eBay, sign in to the correct account and approve the requested authorization. Once finished, return to AccelerList and check whether your eBay account shows as successfully connected.
Still Unable to Connect?
If you've completed the authorization process but your eBay account still doesn't show as connected, contact AccelerList Support.
When contacting support, it can be helpful to provide:
The email address associated with your AccelerList account
A screenshot of any error message you're seeing
A brief description of what happens when you try to connect
Whether this is your first time connecting eBay or the account was previously connected
This information can help the support team investigate the issue more quickly.