If your card payment fails, please ensure the following:
It is a VISA, MasterCard, or Maestro card - other cards might not be accepted.
You entered all of your card's details correctly (number, expiration date, CVV-code).
There are sufficient funds on the card.
The card issued allows for online purchases.
Your payment does not exceed your card's limit for online purchases.
You can verify this information with the bank that issued your card.
If the payment continues to fail after the next attempt, consider using another card or an alternative payment method available in your country:
Google Pay: Tap the Google Pay button at checkout and confirm your purchase.
Apple Pay: Tap the Apple Pay button at checkout and verify your purchase by double-clicking the side button.
PayPal: Navigate to the PayPal tab at checkout and then tap the PayPal button. Sign in to your PayPal account or confirm your purchase if you're already signed in.
Boleto: Tap the Boleto tab at checkout, enter your CPF (Cadastro de Pessoas Físicas), press the "Pay" button, and follow the provided instructions to complete your payment.
Sofort: Tap the Sofort tab at checkout. You'll be redirected to the bank's login page. Enter your data, choose a bank account, and confirm your payment.
SEPA: Tap the SEPA tab at checkout, provide the account holder’s name and IBAN, and confirm your payment.
Oxxo: Tap the Oxxo tab at checkout and enter your CURP (Clave Unica de Registro de Poblacion). You'll receive a voucher with a reference number for the transaction. Take your voucher to an OXXO store to make a cash payment.
M-PESA: Tap the M-PESA tab at checkout and enter your M-PESA mobile number. Follow the instructions to complete your payment.
Blik: Tap the Blik tab at checkout and follow the provided steps to complete the payment with your bank app.
The service has not been activated after the payment
If the service has not been activated despite a successful payment, please contact us at our email address support@my-drama.com. Please keep checking your email, as our support team may request additional information from you to help us better serve you. In your inquiry, provide the following payment details:
Your payment method (e.g., card or Pay-Pal)
If you used a bank card – provide the first 6 and last 4 digits of the card used
If you used Pay-Pal – provide the exact email address linked to your PayPal account
If you used Apple Pay - the four digits of your card's virtual account from the Wallet app
Additionally, please send us a screenshot of your payment, including the date and time, to help us verify the transaction.
We will process your request as quickly as we can, but you will never be left without an answer!