We understand that circumstances may arise where you require a refund. Please rest assured that we are here to assist you. Below is a detailed guide on how to request a refund with My Drama:
Please get in touch with our team. You can contact us via live chat directly on our website https://my-drama.com/, or write to us at support@my-drama.com.
2. Please clearly describe the reason for refunding your subscription and wait for a response from our support team! We will try to get back to you as soon as possible.
3. If possible, we ask you to provide us with more information immediately that we may need to locate your subscription and help you with cancellation. This includes:
Your payment method (e.g., card or Pay-Pal)
If you used a bank card – provide the first 6 and last 4 digits of the card used
If you used Pay-Pal – provide the exact email address linked to your PayPal account
If you used Apple Pay - the four digits of your card's virtual account from the Wallet app
Additionally, please send us a screenshot of your payment, including the date and time, to help us verify the transaction.
4. Wait for the answer! We'll let you know when your purchase will be refunded.
If you have any questions or difficulties with refunding your subscription, please contact us at our email address support@my-drama.com. Please keep checking your email, as our support team may request additional information from you to help us better serve you. We will process your request as quickly as we can, but you will never be left without an answer!