There are a few common reasons why ads may not load or reward coins:
• No ads available at the moment in your region
• Unstable internet connection
• The app may need a refresh or restart
• Temporary technical issues on the ad provider’s side
Please, try the following steps:
Check your internet connection to ensure it is stable, as ads may not load properly on weak or intermittent connections .
Restart the app by closing it completely and reopening it .
Clear the app's cache, which can help with performance issues and frozen buttons .
Make sure you are using the latest version of the app; update it from your app store if needed .
If the "Watch Ad" button is greyed out or missing, try resetting your advertising ID (Android: Settings > Google > Ads > Reset Advertising ID; iOS: Settings > Privacy & Security > Apple Advertising, toggle Personalized Ads off and on) .
Disable any VPNs, ad-blockers, or "Private DNS" services, as these can block ads from loading .
If none of the above steps help, uninstall and reinstall the app to clear any potential bugs .
These steps address the most common reasons why ads may not load or reward coins in the app.
If the issue continues, please contact us and send a screenshot or screen recording at our email address support@my-drama.com. Please keep checking your email, as our support team may request additional information from you to help us better serve you. We will process your request as quickly as we can, but you will never be left without an answer!