With the launch of subscriptions in My Drama, our viewers might be curious about how and when they can unsubscribe. But don't worry, cancelling your My Drama subscription is as easy as binge-watching your favorite drama!
Here's a step-by-step guide to help you through the process:
How can you cancel or unsubscribe from My Drama subscription? Below you can find a guide to all methods.
Cancel your subscription yourself via our web platform https://web.my-drama.com/
Cancellation via a request to the support team.
Cancel your subscription yourself via our web platform
Go to our platform https://web.my-drama.com/ . Please make sure you are logged in. You can check it out in this article: How do I check if I'm logged in?
Open your Account tab. There are two ways to do this:
- scroll to the bottom of the page and click on Account
3. Open your account and click the Unsubscribe button. You'll need to complete a short survey that will take a couple of minutes to tell us why you want to cancel your subscription. After cancelling your subscription, you will still have access to the series within the paid period.
Cancellation via a request to the support team
You can contact our support team via live chat directly on our website, or write to us at support@my-drama.com.
2. Please clearly describe the reason for cancelling your subscription and wait for a response from our support team! We will try to get back to you as soon as possible.
3. If possible, we ask you to provide us with more information immediately that we may need to cancel your subscription. This includes:
The screenshot of your completed payment
BIN (first 6 digits of your card) and the last 4 digits of your card
Your country of residence
Email used during the registration process.
4. Wait for the answer! We'll let you know when your subscription is cancelled.
And that's it! Cancelling your My Drama subscription is as simple as pouring yourself a cup of tea before a marathon viewing session. While we'll be sad to see you go, remember that My Drama will always be here with open arms if you ever want to come back!
If you have any questions or difficulties with cancelling your subscription, please contact us at our email address support@my-drama.com. Please keep checking your email, as our support team may request additional information from you to help us better serve you. We will process your request as quickly as we can, but you will never be left without an answer!
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