If you're logged out of the app, you can request a password reset on the start screen of the app under "Login" and then "Forgot Password?". Simply put in the email address you used to register with MyFitCoach and we'll send you a link via email to set up a new password. Afterwards, you can log in to the app with your new password.
If this doesn't work, please make sure you're careful with capital and lower-case letters. If you still can't log in, please reach out to our Support Team through our support chat, providing your email and your new desired password.
Please also check your spam or junk folder if you haven’t received the password reset email. If you’re still unable to log in, make sure you’re using the correct app and that your login details are entered correctly.
Please avoid tapping the gender selection, as this could trigger a new subscription. If you’ve received temporary login credentials from Support, use those to log in and change your password later in your account settings.
If you continue to experience issues, please record the login process using a screen recording and send it to Support so we can investigate the problem further.
If you have further questions or suggestions, please email us at support@myfitcoach.de.