Account & Subscription
General questions about your account and your subscription.
How can I renew my subscription?If you've had a subscription with us before, you can easily reactivate your subscription and continue training with your existing data.
How do I cancel my subscription?Here you can find a guide on how to cancel your subscription.
How can I change my payment method?
How can I change my subscription period?Here's how you can change your subscription type, for instance, switch from a monthly subscription to an annual one.
Payment methodsHere you can find all the payment options available to you at the current time.
How does the payment for the subscription work?Here, you'll find answers to questions such as: Is the amount for the MyFitCoach subscription charged monthly or for the entire period?
How can I request a refund?If you're looking to request a refund for your subscription but aren't quite sure how to go about it, you'll find the answer here.
How do I proceed after purchasing through the website (Stripe)?If you're unable to register or log in after making a purchase through the website, you'll find the solution here.
When does my subscription expire and where can I see this?Here's How You Can Check the Remaining Duration of Your Subscription.
How does the MyFitCoach trial work?We want you to have the opportunity to explore MyFitCoach thoroughly – whether through the app stores or directly via our website.
Why am I still being charged after canceling my subscription?
Switching between an iOS device and an Android deviceHere's a guide for you in case you're looking to switch your phone, your old phone has broken down, or if you've got a new phone.
How can I change my password?Here's what you can do if you've forgotten your password!
Can I use the app on two devices simultaneously?Here are some things you should consider if you plan on using the app on two devices at the same time.
Deleting all personal data and payment dataFor deleting your data after cancellation, please contact our support.
How can I reset my account?If you're looking to start over and want to delete all your data, you'll find your answer here.
Data loss in the MyFitCoach app - What to do?
Delete AccountHere you can find out how to delete your account along with all associated data.