Please note that subscriptions made through the Apple App Store and Google Play Store cannot be directly refunded by us as a company. We do not have access to your subscriptions or payment data and therefore cannot initiate refunds directly. In this case, please contact the Apple App Store or the Google Play Store directly and follow the appropriate steps.
iOS (App Store)
If you have completed your MyFitCoach subscription via the App Store, you can request a refund directly from the App Store by following these steps: https://support.apple.com/en-us/HT204084.
Android (Google Play)
If you have completed your MyFitCoach subscription via the Google Play Store, you can request a refund directly from the Google Play Store by following these steps: https://support.google.com/googleplay/answer/7205930.
If you cannot complete a refund through the Google Play Store, please send us an email at support@myfitcoach.de and please provide your Google Play order number.
Here's how to find your order number:
Visit https://payments.google.com/.
Sign in to your Google Account.
Select MyFitCoach.
Send us the order number.
Website
If you have completed your MyFitCoach subscription through our website (Digistore24), please send us an email at support@myfitcoach.de and please provide your Digistore24 order ID.
You can find your order ID in the confirmation email you received when you completed the trial subscription or the MyFitCoach subscription.
If you have further questions or suggestions, please email us at support@myfitcoach.de.