If you’re trying to submit a claim and notice that the balance field automatically changes to $0.00, don’t worry—this is a built-in feature of our system to ensure accuracy and transparency in claim submissions.
The Reason Behind the $0.00
Our system automatically updates the claim amount to $0.00 if:
No Balance is Available in that year: The benefit year you’ve selected does not have any remaining funds to cover the expense. This safeguard prevents users from unknowingly starting claims that exceed their account limits.
Incorrect Account Selection: The chosen account (HSA or WSA) may not have funds in it, meaning there is not an available balance for that particular claim.
What You Can Do
If your claim amount shows as $0.00, consider these steps:
Double-Check Your Balance:
Check your dashboard and review the available balance for the selected account and benefit year.
Confirm the Account and Expense Match:
Ensure the account you've selected matches the type of claim you're submitting.
Contact Support for Assistance:
If you're still unsure why your balance is showing as $0.00, reach out to our