If you have forgotten your password and cannot log in, you can either retrieve a link to reset your password by clicking "Forgot password", or you can start a chat with an agent and request to have a Welcome Email resent to you. The Welcome Email will include a URL to your login page as well as an opportunity to make a new password.
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If you have tried to log in 10 times using the incorrect password, you may notice your account switches to "locked". If this happens, simply open a live chat with our agents and we will be happy to assist you with getting your password reset and regaining your access.