If you are encountering the error message "This Email is not Available" when attempting to log into your myHSA account, there are a few steps you can take to resolve the issue. Follow this guide to troubleshoot and gain access to your account.
1. Double Check for Typos
First and foremost, ensure that there are no typos in the email address you are entering. Common errors include:
Misspelled words
Incorrect use of uppercase or lowercase letters
Accidental spaces before or after the email address
Take a moment to carefully re-enter your email address to ensure it is typed correctly.
2. Consider Alternative Emails
Think about whether there might be another email address that your account could be under. Sometimes users might forget which email they used during registration. Consider the following possibilities:
Your work email versus personal email
An old email address you might have used previously
An alternate email address you might use
3. Use the Live Chat Support
If you have confirmed that there are no typos and have tried any alternative emails you might have used, the next step is to reach out to myHSA support. Here’s how:
Locate the live chat option in the bottom right-hand corner of the myHSA login page.
Open a live chat with support and provide the following information:
Your full name
The company you work for
The support team will search for your account and investigate the issue.
4. Contact Your HR Department
If the myHSA support team is unable to find your account, it may be necessary to reach out to your HR department or Plan Administrator.They handle the enrolment of your account with myHSA and can assist in ensuring your information is correctly set up.
If you require further assistance, we are happy to help! Open a live chat or email support@getmyhsa.com