At myHSA, we're on your team. We strive to make the process of claiming and receiving reimbursement for your out-of-pocket health and wellness expenses as seamless as possible. With our platform, you can expect to receive your reimbursement directly into your bank account within just a few days of claim approval, eliminating the need to wait for a cheque or wonder when your reimbursement will hit your account.
To ensure you receive your reimbursement quickly and accurately, follow these steps:
Make sure your Bank Info is Correct
First and foremost, it’s crucial to ensure that your bank information in your myHSA profile is accurate. This allows us to deposit your reimbursement directly into your account without delays. You can provide your bank information in one of the following ways:
OCR Cheque Upload
Upload a Photo: Take a photo or drag and drop a picture of your void cheque in the settings tab of your myHSA profile in the OCR section
Automatic Entry: Our Optical Character Recognition (OCR) technology will automatically read and enter your bank information from the cheque.
Manual Entry
Enter Manually: If you prefer to enter your bank information manually, follow our comprehensive guide on how to read a void cheque, which will help you correctly input your details
Support Verification
Email Support: If you’re unsure about the accuracy of the entered information, you can email support@getmyhsa.com. Our support team will gladly review and verify your bank details for you.
Protect Your Bank Information
We prioritize the security of your bank information with the following measures:
Encryption: Your bank information is encrypted and safeguarded within Canada.
SOC 2 Certification: We adhere to SOC 2 Certification standards.
ISO Policies: Strong ISO Policies guided by experts ensure your data’s safety.
To further enhance security, you’ll notice additional safeguards in your myHSA account:
Masked Information: Bank details are masked with asterisks in your account.
Email Notifications: You’ll receive email notifications if any bank information is edited.
Security Questions: Our support team will ask multiple security questions before discussing your bank information.
3User Safeguards
You can also take steps to protect your information:
Login Security: Never share your login information with anyone who shouldn’t have access to your bank details.
Email Communication: Only send your bank information via email, not through live chat.
Double Check: If someone else entered your bank information during the enrolment process, double-check it when you log in to ensure it is correct.
Need Assistance?
If you have any questions or concerns about entering your bank information on your profile, don’t hesitate to reach out to us at support@getmyhsa.com. Our team is always ready to help and provide the assistance you need.