Sometimes, if myHSA tries to deposit funds into an account that is either incorrect or outdated, a "bank error" notification might be received by the user. Initially, this may be concerning to the user, however, it's nothing to worry about! It's a quick and easy fix.
In this guide, we'll delve into what it means when you get a bank error notification, and provide step-by-step instructions on what to do next.
What Does a "Bank Error" Notification Mean?
When you receive a "bank error" notification, it typically indicates that there was an issue processing a deposit transaction to your account. This could happen for various reasons, such as incorrect banking information provided, outdated account numbers, or discrepancies between the provided information and the bank's records.
Understanding the Notification Message:
Let's break down the notification message you might receive:
This message informs you that the deposit transaction encountered an error, leading to the funds being returned to the sender (in this case, that's us!)
What to Do Next:
Check Your Banking Information: The first step is to verify that the banking information you provided is accurate. Log in to your account with myHSA and navigate to your "Settings" tab to view the current bank information we have on record.
Review and Update Information: Ensure that your banking details, including your account number and routing number, are entered correctly. Even a minor error in these details can lead to a failed transaction. We have an option to upload an image of a cheque for our system to input, or you can input the information in manually. Here is a guide to inputting bank information from a void cheque:
Seek Assistance if Needed: If you're unsure about the accuracy of your banking information or need help verifying it, don't hesitate to reach out to customer support via support@getmyhsa.com. Remember - don't send your bank information via live chat, as it's through a third party platform. Email is the best way to send your information securely!
Await Resolution: Once you've corrected any errors in your banking information and contacted support if necessary, the platform will automatically initiate a retry of the deposit transaction the following Monday!
Monitor Your Account: Keep an eye on your bank account to ensure that the deposit goes through successfully after the retry attempt the following Monday. It usually will show on your account that evening, as it takes a few hours to process. If you continue to encounter issues or if the problem persists, contact customer support again at support@getmyhsa.com and we'll get to the bottom of it as soon as possible.
Receiving a "bank error" notification can be unsettling, but don't sweat it! It's only a minor setback that can be easily resolved by ensuring the accuracy of your banking information. By following the steps outlined in this guide, you can efficiently address the issue and ensure that your deposit is processed the next time.
Questions? Reach out to us at support@getmyhsa.com