What is this feature for?
Return labels simplify the process of managing product returns by providing customers with generating return shipping labels. In Logiwa, you can create return labels quickly and accurately to streamline reverse logistics, improve customer experience, and track returns efficiently.
The full workflow involves three key stages:
Configuration: Setting up named return addresses in the system.
Execution: Adding return information to an order, either manually or through automation.
Label Generation: Creating the physical return label for the customer.
Configuration: Setting Up Your Return Address (Optional)
Before you can select a return address on an order, you should define it in the system. These addresses are managed within each client's profile. If you do not define a specific return address, the ship-to address on the return label will default to your warehouse address.
Navigate to Settings > Organization.
Select the Client tab.
Click on the client for whom you are setting up the return address.
On the Edit Client screen, select the Addresses tab.
Click the Create button.
Fill in the fields on the pop-up window. Fields marked with an asterisk (*) are required.
Address name*: Enter a unique, descriptive name. This name will appear in the dropdown menu on the shipment order to select the return address.
Contact first name*: The first name of the primary contact person.
Contact last name*: The last name of the primary contact person.
Contact email*: The email address for the contact person or department.
Contact Phone Number: The main phone number for the return location.
Contact mobile phone number: The mobile phone number for the contact person.
Address line 1*: Enter the complete and accurate street address for the return location.
Address line 2: Use this optional field for suite numbers, unit details, or C/O information.
Postal Code*: The postal or ZIP code for the address.
City*: The city for the return address.
Country*: The country for the return address.
State*: The state, province, or region for the return address.
Click Save and repeat this process for all return locations you need to add for this client.
Execution: Adding Return Information to an Order (Optional)
You can add return information to an order in one of four ways: manually on the shipment screen, in bulk via Excel, or automatically with a workflow or API.
Option 1: Manual Entry on the Shipment Order
This is an optional step and is not required to generate return labels. Filling out this section pre-defines the information that will be used later during the actual label creation process.
Find the desired order from the Shipment Order screen.
Proceed to the Shipment tab.
Scroll down to the section titled Return.
Complete the fields to pre-populate them for the return label:
Return Address Name: You can select the named address you configured in Part 1, which will be the ship-to address on the return label.
Return Carrier & Return Shipping Option: Choose the carrier and service for the return to pre-define them. This will populate automatically during return label generation.
Return Shipping Cost: The cost will populate in this field after the return label has been generated.
Return Tracking Numbers: The tracking number will populate in this field after the return label has been generated.
Proceed with the order click Next Step and save the changes.
Option 2: Bulk Update Via Excel
For updating many orders at once, you can use Logiwa's Bulk Order Import functionality. Prepare your bulk order import Excel file and include columns where you can upload the related return fields.
In addition to your order identifiers, you can add the following information to your file:
Return Address Name
Return Carrier
Return Carrier Setup Name
Return Shipping Option
During the import process, the system will map these columns and update the return information for all specified orders.
Option 3: Workflow Setup
This is the recommended best practice for automatically applying return information based on your business rules.
Navigate to Automation > Workflows.
Create a new workflow or edit an existing one, and add a trigger according to your business rules.
Click Add Action and select Set Return Instructions from the dropdown menu.
Configure the action by filling in the following fields. Fields marked with an asterisk (*) are required.
Client*: Select the client this rule will apply to.
Warehouse*: Select the warehouse associated.
Carrier*: Choose the default return carrier.
Carrier Setup*: Select the specific carrier account or setup to use.
Shipment method: Choose the return shipping method to use.
Return Tracking Numbers: The tracking number will be automatically populated on the order return section if it is predefined using this rule.
Click Set Action to save the configuration, then save your workflow.
Creating the Return Label
From the Shipment Order screen, select the order for which you want to print the return label.
Click the Label button, then select Create Return Label from the menu.
The Create Return Label screen will open and automatically populate information:
Ship From Address: This will be the customer's address from the original shipment order.
Ship To Address: If a Return Address Name was pre-defined on the order, it will be used as the destination. Otherwise, it will default to your warehouse address.
Carrier & Shipping Service: If these were pre-defined on the order, they will be selected. Otherwise, you must choose them manually.
Verify all information is correct, save and click get label button to generate the return label.
How to Void a Return Label?
If a return label was created by mistake or is no longer needed, you can void it to cancel the tracking number.
From the Shipment Order screen, select the order with the label you need to void.
Click the Label button, then select Void Label.
In the list of generated labels, find and select the specific label you want to void. The Label Type will show up as "Return Label".
Click the Void Label button. The system will process the void request with the carrier.
Important Note: Unlike outbound shipments, you cannot get a rate before creation. The shipping cost for the return is determined and displayed only after the label has been generated.