Sorting: These cards are dynamically sorted from left to right based on usage (the channel with the most setups appears first).

Visibility: Channels with no active setups are hidden.

+ More Channels: If you have more active channels than can fit on your screen, a button will appear to reveal the rest.

Filter by Client: Use the dropdown to view integration health for a specific 3PL client. When selected, the summary cards and grid update to show only setups for that client.

Filter by Channel: Clicking on a specific Channel Card (e.g., Shopify) filters the grid to list only setups for that channel. The stats on the card will reflect that specific channel's data.

Green Line (Channel Orders Created): Shows the total number of orders generated on your connected sales channel account for that day.

Blue Line (Logiwa Orders Created): Shows the actual number of orders successfully created in Logiwa's Order Backlog for that specific setup on that day.

Normal Discrepancy: Since the Green line counts all orders on the channel account (ignoring location filters or 'Download Orders' toggle status), a gap is expected if you only fulfill a portion of your channel's orders through this specific Logiwa setup.

Potential Issue: If you intend to import all orders and see a significant gap, check the Missing Shipment Orders module.

Definition: It measures the success of the integration by comparing successfully created orders against those that failed to download.

Calculation: (Setup’s Orders in Order Backlog) / (Setup’s Orders in Order Backlog + Setup’s Orders in Missing Shipment Orders)

Threshold: The result is a percentage between 0 and 100. A score below 85% flags the setup as "Low-Performing" on the integration health overview screen.

Benefit: This report provides immediate visibility into orders that failed to enter the fulfillment process. Instead of discovering a missing order, you can proactively identify the issue using the specific error code, fix the root cause (like a product data error in Shopify), and re-process the order to prevent delays and customer dissatisfaction.

Troubleshooting: Clicking on the error code link will redirect you to a detailed troubleshooting guide for that specific error, helping you resolve the issue efficiently.

If an order listed in the Missing Shipment Orders is successfully downloaded when the Download Orders service is rerun, the Shipment Order will be removed from the Missing Shipment Orders list.

Retry Download: If an error was temporary or you have fixed the underlying issue (e.g., corrected a mapping or updated a status on the channel), you can manually re-trigger the download process directly from this screen.

Time Frame: This list displays orders from the last two weeks. Orders older than this are automatically removed from the list.

Benefit: By consolidating errors, this report helps you distinguish between isolated incidents and systemic problems. Seeing that a single error type has affected numerous orders allows you to prioritize fixing the underlying cause, saving time and preventing future order failures on a larger scale.

Troubleshooting: You can click the error reason link to access the relevant troubleshooting article for a quick resolution.

Time Frame: This list displays errors from the last two weeks. Entries older than this are automatically removed.

An order that is listed in the Missing Shipment Orders and included in the Recent Orders calculations will continue to be part of those calculations within the two-week time frame, even if it is later removed from the Missing Shipment Orders list after receiving a Success from the Download Order service.

Benefit: This report provides crucial visibility into your automated processes. Its primary benefits include:

Important Notes:

Time Frame: This list displays orders from the last two weeks, and older entries are removed from this list.

SKU Difference: This occurs when a Logiwa SKU does not match the Seller SKU on the sales channel.

Multi Listing: This flag appears when a single Logiwa Product is linked to multiple Store Products in a Channel Setup.

Benefit: This screen enables proactive data hygiene for your product catalog. By flagging potential mismatches and duplicate links between Logiwa and your sales channels, it helps you prevent inventory sync errors, incorrect fulfillment, and overselling before they happen.

Direct Link to Product Listings: To resolve these issues quickly, you can click the External Link icon next to the Logiwa SKU.

New Exceptions: If a newly added product listing creates a SKU Difference or Multi Listing scenario, it will automatically appear in this report for your review.