Configuration
To use this feature, an administrator must first enable it in the system settings.
Instructions:
Navigate to Settings > Data Setup.
Select the Return tab from the menu.
Enable the toggle for Enable Returns to Alternate Warehouses.
By default, this setting is turned OFF.
How It Works at the Return Station
The behavior of the Return Station changes depending on whether the "Enable Returns to Alternate Warehouses" setting is active.
When the Feature is OFF (Default Setting)
When the toggle is disabled, the system enforces a strict return policy:
Single Warehouse Processing: Items must be returned to the same warehouse from which they were originally shipped.
Validation: If you are at "Warehouse B" and scan an RMA or Shipment Order that was shipped from "Warehouse A," the system will show an error and block the return.
When the Feature is ON
When the toggle is enabled, you gain significant flexibility in handling returns:
Select a Receiving Warehouse: The first step at the Return Station is to select the warehouse where you are physically receiving the items.
Return Any Order to Any Warehouse: You can manually scan any RMA or Shipment Order code, and the system will allow you to process the return at your selected receiving warehouse, regardless of where the order was originally shipped from.
"List & Select" Behavior: For convenience, the List & Select button will only show RMAs and orders that were originally shipped from the warehouse you have selected. To process a return for an order shipped from a different warehouse, you must scan its code manually.
Aggregated Return Tracking: When you scan an order, the Return Station displays the complete return history for that order across all warehouses. For example, if SKU A was already returned to Warehouse A, the screen at Warehouse B will show "1/1 returned" for SKU A, preventing accidental duplicate returns of the same item.
Exception: Handling an Order Number That Exists in Multiple Warehouses
In cases where the same Shipment Order (SO) number is used across multiple warehouses, the system provides a clear selection process to ensure you are returning the correct order.
If the toggle is ON and you scan an SO number that matches orders in more than one warehouse, a selection pop-up will appear. Each matching order will be displayed with the following details to help you choose the correct one:
Shipped From Warehouse
SKUs
Client
Customer You must select the correct order from this list to proceed with the return.
If the toggle is OFF, the system will only search for the scanned SO number within the single receiving warehouse you selected at the beginning of the process. The selection pop-up will not appear. If the order is not found in that specific warehouse, an "Order not found" error will be displayed.
Tracking and Reporting for Multi-Warehouse Returns
This feature enhances reporting to ensure you have complete visibility of all return activities, no matter where they occur.
Receiving History & Transaction History Reports Both of these reports now include a Warehouse column. This column logs the actual warehouse where the return was processed, giving you a clear audit trail of where your returned inventory is located.
Return Orders Screen The details view for any return order also aggregates and displays the total quantities returned for each SKU, combining all return activities from all warehouses where parts of that return were processed.