In this day and age, most users expect smooth returns when they aren't satisfied with an order. To help facilitate these expectations, Logiwa can assist your fulfillment center not just with inbound and outbound processes, but also with returns. Once you've setup the return process, any order can returned either partially or fully.
Before using our Return Station, please visit the Return Process Data Setup section of Logiwa and define your RMA configuration, return preferences, and return reasons. You can learn more about this setup here.
Return Station
Returns will be handled from the Return Station. To easily navigate to this section, please utilize our Search bar.
Once you've accessed the page, you can get an overview of the day's returned orders, returned products, and all pending return orders from the right section.
Check the left column and confirm the Warehouse and Return Station if needed.
If you only have one warehouse and return station, they will be automatically selected.
For a location to be used as a return station, make sure that Location Type: Business Station and Area Type: Returns are applied (available from the Location screen under the Information tab for a given location):
The next step is optional, so set the Return Target Location if needed.
You can search and select either a Location or an LP as the target.
If this field is not filled, the returned product(s) will be returned to the predefined return station.
Start Return
Once your location has been chosen, you can start the return process. Depending on whether you are using RMA or manually, select Return With RMA or Return Manually. See each section below for a step-by-step guide.
Return With RMA
Begin by scanning or entering the RMA or tracking number.
Alternately, use the List & Select button to view a pop-up with a list of RMA.
If needed, use the search/filter feature to find the needed code.
Once you've found the order to be returned, select it and click Start Return to continue.
You can now view the selected order. If there is already a selected return reason or customer note, that will be viewable next to the SKU.
Adjust the return quantity if it's not correct, then scan the item or click Return (#) to continue.
If you've allowed it in the system during Data Setup, you can exceed the expected quantity for the return.
Additional adjustments can now be done on the right side of the screen. The following can be added or modified:
Customer Return Reason
Return Quantity
Pack Type
Actual Return Reason (if a damage reason is linked, it will be shown on the right side of the screen - learn more about linking damage reasons here)
Target Location/Target LP
You can also print the product labels using the Print button if needed.
Additionally, more context can be added with the Add Extra Info button. This allows users to enter a note and upload a photo.
Once an Actual Return Reason has been set, the Finish Return button can be selected.
If the return was successful, a confirmation message will display and the summary of the return on the left side of the screen will update.
To see a record of your return history, please visit the Receiving History or Transaction History report and filter by Return/Return Receiving.
Return Manually
Begin by scanning or entering the shipment order code.
Alternately, use the List & Select button to view a pop-up with a list of shipment orders.
If needed, use the search/filter feature to find the needed code.
Once you've found the order to be returned, select it and click Start Return to continue.
You can now view the selected order.
Set the return quantity if it's not correct, then click Return (#) to set the Customer Return Reason and add a return note, if needed.
Click Save to continue.
Additional adjustments can now be done on the right side of the screen. The following can be added or modified:
Customer Return Reason
Return Quantity
Pack Type
Actual Return Reason (if a damage reason is linked, it will be shown on the right side of the screen)
Target Location/Target LP
Additionally, more context can be added with the Add Extra Info button. This allows users to enter a note and upload a photo.
Once an Actual Return Reason has been set, the Finish Return button can be selected.
If the return was successful, a confirmation message will display and the quantity of the product returned will be adjusted.
The return process for this order can continue from here if needed, or this screen can be exited to finish.
To see a record of your return history, please visit the Receiving History or Transaction History report and filter by Return/Return Receiving.
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