This article will guide you through creating a Return Merchandise Authorization (RMA) for a shipped order in our system. Although RMAs are not mandatory for returns, using them aids in the smooth tracking and management of returns. This ensures that the returned items are correctly received, inspected, and processed into your fulfillment center.
Step-by-Step Guide
First, navigate to the Shipment Orders section of Logiwa.
From the top lefthand side of the screen, select the Shipped Orders tab.
Select the box next to the shipped order you wish to create an RMA for.
Please note that you cannot multi-select when using this function.
Click the Create RMA button.
The Create RMA sidebar will open.
General
While most fields are optional during this process, please note that adding information when possible will help improve your data accuracy.
In this section, fill in the RMA Number. If you set your RMA generation preferences as described in this article, a number will automatically be entered into this field.
If needed, set the scheduled return date by typing or using the Calendar icon. This step is not required.
Click Next to continue.
Product
This tab will list the SKU, quantity, and pack type of products in the order. You can define the requested return SKUs and relevant quantities here.
If needed, click the Add Reason link to open the Define Return Reason box, which allows users to enter a Note and select a predefined Return Reason (created in the Data Setup section).
Only one reason can be selected.
Click Save to record the reason. This will then be displayed underneath the product it applies to.
Complete this process for the relevant products, then click Next.
Shipment
This section requires information on the return shipment.
Begin by selecting the Carrier and Shipping Service, which will be based on what you have available in the system.
You can now set the Weight Option, using available scales or choosing Enter Manually.
If setting manually, enter the Weight Metric and corresponding Weight.
Next, choose the Dimension metric and set the Width, Height, and Length.
Enter the customer's Phone Number in the available field if needed.
Finally, you can select the Send Email button to have the created label be automatically sent to the customer based on the email saved for this customer in the system.
Click Next once the necessary information has been entered.
Confirmation
This final tab will display the information input so far, as well as information pulled from the shipment order.
After confirming the information is correct, click Finish.
You will receive a confirmation message if the RMA has been created successfully.
Return Orders Tab
You can now view the RMA and other information about the return you've started by clicking on the Return Orders tab, next to the Shipped Orders tab.
The status of returns will be displayed as either Pending, In Transit, Started, or Completed.
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