Connect QuickBooks Online (QBO) to Logiwa to synchronize orders, products, inventory, purchase orders, fulfillment, and billing.

Logiwa streamlines your warehouse management with a user-friendly self-onboarding process for sales channels. This integration connects a QuickBooks Online company file to Logiwa for order import, invoicing, inventory adjustments, purchase order sync, and receiving/billing workflows.

⚠️Multi-warehouse setup: If you operate more than one warehouse, a separate QBO Store connection must be created for each warehouse. There is no single connection that spans multiple warehouses. Each connection maps 1:1 to one Warehouse field and should be configured independently, including its own Client ID/Secret entry and flow selection.

⚠️Production keys only: This integration only supports Production keys. There is no Sandbox option. UAT testing (see the Go-Live checklist below) runs against your live QBO company file, not a sandbox environment.

This one-time setup must be performed by a user with QuickBooks Admin credentials.

⚠️Use Production keys, not Sandbox/Development keys, for live operation. Complete any business verification details Intuit prompts for.

💡Credential note: You only need to enter your Client ID and Client Secret once, in this main pop-up screen. All individual workflow options enabled in subsequent steps automatically use these credentials.

After clicking Continue, you’ll see the feature-selection screen.

Available flows:

ℹ️Independent flow toggles: Each flow above is independent and can be enabled or disabled on its own at any time via Manage Configuration. For example, Order Fulfillment can remain active while Order Sync is turned off. There are no mandatory dependencies between flows.

💡Post-installation configuration: Some flows require additional mapping after installation. For example, Inventory Sync requires Reason Code to Adjustment Account mapping, configured via Manage Configuration after the connection is activated.

⚠️Initial sync scope: On the very first run after activation, each flow only pulls records that match its active filters (for example, Purchase Orders with status “Open”). Historical records that don’t meet the filter criteria at that moment are not backfilled retroactively. If you have existing open transactions in QBO that you expect to see in Logiwa after go-live, confirm they meet the relevant flow’s filter criteria before activation.

When an invoice is marked Void in QuickBooks Online, Logiwa handles the cancellation based on the order’s real-time fulfillment stage:

Adjustment-driven only: The Inventory Sync flow does not overwrite total available inventory line-by-line. It pushes finalized, unidirectional inventory adjustments performed in Logiwa to QBO.

Examples of adjustments:

The adjustment is pushed to QBO using the mapped Reason Code.

⚠️Strict case sensitivity: Unit of Measure fields are strictly case-sensitive. If QBO uses EA and Logiwa uses ea or EACH, order synchronization will fail. Standardize all UOM values before turning on sync flows.

ℹ️Reading these tables: Fields shown in parentheses are technical QuickBooks Online API names. The text before parentheses is the user-facing QBO label.

Cadence & Trigger: Scheduled automation running every 10 minutes.

Business Rules: Pulls newly created, updated, or voided Invoices from QBO. Modified invoices update existing orders in Logiwa.

Cadence & Trigger: Scheduled automation running every 15 minutes.

Business Rules: Synchronizes active products created or updated since the last sync. New items trigger product creation in Logiwa; existing items update price, cost, description, and status.

⚠️Deletion rule: Deleted QBO products are never deleted in Logiwa.

ℹ️Kit/Bundle products: Kit and bundle products are generally supported by Product Sync. They are created and updated in Logiwa the same way as standard products. Kit component resolution against BOM rules applies specifically at the Order Fulfillment stage (below), not during Product Sync itself.

Cadence & Trigger: Scheduled automation running every 10 minutes.

Calculation Logic: Unidirectional synchronization for inventory changes (such as shrinkage and cycle counts) finalized in Logiwa. Items must exist in QBO as an Inventory Item prior to adjustment posting.

ℹ️Kit/Bundle products: Kit and bundle SKUs are generally supported by Inventory Sync in the same way as standard SKUs.

⚠️Adjustment code and item type requirements: Shrinkage adjustments are sent to QBO using the Inventory Shrinkage Adjustment Code. QBO items must be listed as an Inventory Item. If an item is not listed as an Inventory Item in QBO, QBO will reject the Sync Inventory request for that item.

Cadence & Trigger: Scheduled automation running every 10 minutes.

Business Rules: Checks QBO for newly created or updated Purchase Orders with status “Open”. Automatically creates Vendor profiles in Logiwa if missing, using QBO address data.

Cadence & Trigger: Scheduled automation running every 10 minutes.

Business Rules: Checks Logiwa for newly processed receiving history records once items physically arrive at the warehouse.

Cadence & Trigger: Scheduled automation running every 10 minutes.

Business Rules: Checks Logiwa for shipment orders marked as “Shipped” or “Delivered”. Automatically resolves kit/bundle components into parent Kit SKUs using Logiwa BOM rules and embeds tracking details into invoice notes.

Cadence & Trigger: Scheduled automation running every 15 minutes.

Business Rules: Checks Logiwa for user-approved billing calculations. Automatically creates invoices in QuickBooks Online without triggering automated customer emails.

⚠️Known limitation, Sales Tax & Payment Status: The integration does not calculate or sync Sales Tax on any invoice or bill, and payment status does not sync back to Logiwa in either direction.

Every system event captures the following diagnostic markers:

💡Processing logs aren’t accessible via the Logiwa dashboard. All troubleshooting inquiries must go through a support ticket via HubSpot.

Automated error alerts are sent directly to your configured Contact Email:

ℹ️When opening a support ticket, include: QuickBooks Online Store Name, time of the error, QBO document number (if applicable), the error email’s subject line, and any error message shown in the email.

Why did an order fail to sync from QBO?

Confirm the Line Item SKU exists in Logiwa, and that required customer/address data is present on the invoice.

Why isn’t my inventory adjustment showing up in QBO?

Confirm the SKU exists in QBO as an Inventory Item (not a non-inventory or service item), and that a Reason Code to Adjustment Account mapping exists for the adjustment type used.

Why did a Purchase Order fail to import?

Confirm the Vendor Name field is populated in QBO. Logiwa can auto-create a Vendor profile, but only if a name is present.

Why wasn’t an invoice created after I shipped an order?

Confirm the order is marked “Shipped” or “Delivered” in Logiwa, and, for kit items, confirm the Kit BOM definition is correctly configured.

Does this integration handle sales tax or payment status?

No. Sales Tax is not calculated or synced in either direction, and Payment Status (including partial payments and refunds) does not sync back to Logiwa. Both must be managed directly in QuickBooks Online.

Can I test this integration in a Sandbox environment first?

No. This integration only supports Production keys. Use clearly-labeled test customer/product names (e.g., “ZZ-TEST Customer”) during UAT, and delete or mark them Inactive in QBO once testing is complete.

⚠️Since this integration only uses Production keys, these steps run against your live QBO company file. Use clearly-labeled test names (e.g., “ZZ-TEST Customer”) and remove/deactivate them in QBO once UAT is complete.

💡If any test fails, refer to the Email Notification Reference above. If the issue persists, open a support ticket with the details listed in that section.