Logiwa streamlines your warehouse management with a user-friendly self-onboarding process for sales channels. This article walks you through the available functions, setup, and operational rules for your eBay sales channel.

Connecting your eBay Shop to Logiwa is entirely self-service. You'll do everything — logging in, authorizing access, and choosing your Warehouse, Client, Order Type, and UOM — directly from the Logiwa Middleware and eBay's own screens. There's nothing you need to send to Logiwa in advance; just keep the note below in mind before you start.

⚠️ Log Out of eBay First: Log out of eBay on your main browser before starting the connection process below. eBay's authorization screen uses your browser's active session, so if you're already signed in, Logiwa may connect to whichever eBay account is currently logged in rather than the one you intend to use. After logging out, continue with the steps below and sign in with the correct eBay seller account when prompted.

⚠️ Production access only: This integration connects to your live eBay Shop. There is no sandbox/test environment, so plan your go-live testing (see the Go-Live checklist below) with that in mind.

During authorization, eBay asks you to approve the following permissions. These allow Logiwa to read and update orders, inventory, and account information on your behalf:

🔒 Security Note: Before entering your credentials, always confirm the browser address bar shows the official ebay.com domain (or your country-specific eBay domain).

You can review or revoke access at any time from either Logiwa or eBay:

To prevent fulfillment delays and listing discrepancies, review these operational business rules.

To protect you from overselling, Logiwa sends the Available to Sell quantity to eBay, not the total physical On-Hand count.

How it's calculated:

💡 Why this matters: This ensures that inventory already reserved for other customers is never listed as available on eBay. You can confirm these numbers yourself in the Logiwa UI by navigating to Reports > Inventory > Available to Promise (ATP).

If an order is shipped from your warehouse using multiple packages, eBay is updated with the master tracking number only — individual package tracking numbers are not sent.

Logiwa's error handling automatically captures and logs system-level issues, such as a formatting or transmission failure. However, errors related to business rules or the content of the data itself — for example, missing product information or incorrect order details — are reported back to you, and resolving them is the Shop Owner's responsibility.

ℹ️ Reading these tables: Fields shown in parentheses are technical eBay or Logiwa field names used by the system. The text before the parentheses is the everyday, user-facing label.

Cadence & Trigger: Scheduled automation running every 10 minutes. Logiwa pulls newly created and confirmed orders with a "Not Started" status.

Business Rules: For each order, the system either creates a new order in Logiwa, updates an existing Logiwa order, or cancels the Logiwa order if it was canceled on eBay. Order details — including the shipping address, SKUs, quantities, and chosen shipping service — are pulled with each order.

Cadence & Trigger: Scheduled automation running every 15 minutes, once an order's status changes to Shipped in Logiwa.

Business Rules: Once an order has shipped from your warehouse, Logiwa automatically sends the shipment details to eBay. This updates the order status on your storefront and provides your customer with tracking information.

⚠️ When Shipment Updates Can Fail: Updates may fail to process if required details — such as a tracking number — have been omitted, or if eBay rejects the submission due to an unrecognized carrier or a non-compliant tracking number format. See Log Access & Support below for how these failures are reported.

Cadence & Trigger: Scheduled sync running every 10 minutes.

Business Rules: Updates your eBay listings to reflect current stock levels. As described above, the quantity sent is Available to Sell, not total On-Hand.

Cadence & Trigger: Scheduled sync running every 15 minutes.

Business Rules: Retrieves and creates or updates all active eBay listings, establishing the SKU master data in Logiwa.

Every system event captures the following diagnostic markers (where applicable):

💡 Note on Log Access: Processing logs are not accessible via the Logiwa user interface dashboard, though log details for specific transactions can be shared upon request. All troubleshooting inquiries must be directed to the Support team by opening a ticket through HubSpot.

ℹ️ When opening a support ticket, include: your eBay Shop Name; the time of the error; the eBay Order ID (if applicable); the subject line of the error email; and any error message shown in the email.

⚠️ Testing runs against your live eBay Store: This integration does not use an eBay sandbox environment, so the UAT steps below run against your live eBay Shop. To avoid leaving test data in your live store, use clearly-labeled test listings and buyer accounts where possible, and remove or end the test listing once UAT is complete.

Expected Result: Order appears in Logiwa as a shipment order.

Expected Result: eBay order is automatically updated with tracking details.

Expected Result: eBay listing quantity reflects the Available to Sell quantity from Logiwa.

Expected Result: Product appears (or updates) in Logiwa.

💡 If any test fails, refer to the Flow-Specific Error Scenarios above. If the issue persists, open a support ticket with the details listed in that section.