Connecting your Etsy Shop to Logiwa is entirely self-service. You'll do everything — navigating to the connection screen, authorizing access, and choosing your Warehouse, Client, Order Type, and UOM — directly within Logiwa and Etsy's own screens. There's nothing you need to send to Logiwa in advance.

⚠️ Production access only: This integration connects to your live Etsy Shop. There is no sandbox/test environment, so plan your go-live testing (see the Go-Live checklist below) with that in mind.

To prevent fulfillment delays and listing discrepancies, review these operational business rules.

To protect you from overselling, Logiwa sends the Available to Sell quantity to Etsy, not the total physical On-Hand count.

How it's calculated:

💡 Why this matters: This ensures that inventory already reserved for other customers is never listed as available on Etsy. You can confirm these numbers yourself in the Logiwa UI by navigating to Reports > Inventory > Available to Promise (ATP).

The carrier used on a shipment must match one of Etsy's supported carrier values. If your carrier isn't recognized by Etsy, the integration automatically sends the carrier as "Other" rather than failing the update.

⚠️ Sending an arbitrary or unmapped carrier name instead of relying on this fallback may cause Etsy to reject the request.

Etsy requires every stock update to include the complete set of variants for a listing, not just the one that changed. Logiwa handles this automatically as part of Inventory Synchronization, but it means an inventory update can fail if the full variant structure for a listing isn't available (see Error Handling below).

Logiwa's error handling automatically captures and logs system-level issues, such as a formatting or transmission failure. However, errors related to business rules or the content of the data itself — for example, missing product information or incorrect order details — are reported back to you, and resolving them is the Shop Owner's responsibility.

ℹ️ Reading these tables: Fields shown in parentheses are technical Etsy or Logiwa field names used by the system. The text before the parentheses is the everyday, user-facing label.

Cadence & Trigger: Scheduled automation running every 10 minutes. Logiwa pulls newly paid, unshipped orders.

Business Rules: New, confirmed orders are automatically brought into Logiwa, ready for your warehouse team to pick, pack, and ship — no manual entry required.

Cadence & Trigger: Scheduled automation running every 15 minutes, once an order's status changes to Shipped in Logiwa.

Business Rules: Once an order has shipped from your warehouse, Logiwa automatically sends the shipment details to Etsy. This updates the order status on your storefront and provides your customer with tracking information.

Cadence & Trigger: Scheduled sync running every 10 minutes.

Business Rules: Updates your Etsy listings to reflect current stock levels. The quantity sent is Available to Sell, not total On-Hand. Because Etsy manages quantity at the variant level, each update includes the listing's complete variant structure.

Cadence & Trigger: Scheduled sync running every 15 minutes.

Business Rules: Retrieves all active Etsy listings, establishing the SKU master data in Logiwa.

Every system event captures the following diagnostic markers (where applicable):

💡 Note on Log Access: Processing logs are not accessible via the Logiwa user interface dashboard, though log details for specific transactions can be shared upon request. All troubleshooting inquiries must be directed to the Support team by opening a ticket through HubSpot.

ℹ️ When opening a support ticket, include: your Etsy Shop Name; the time of the error; the Etsy Receipt ID (if applicable); the subject line of the error email; and any error message shown in the email.

⚠️ Testing runs against your live Etsy Shop: This integration does not use an Etsy sandbox environment, so the UAT steps below run against your live shop. To avoid leaving test data in your live store, use clearly-labeled test listings where possible, and remove or end the test listing once UAT is complete.

Expected Result: Order appears in Logiwa as a shipment order.

Expected Result: Etsy order is automatically updated with tracking details.

Expected Result: Etsy listing quantity reflects the Available to Sell quantity from Logiwa.

Expected Result: Product appears (or updates) in Logiwa.

💡 If any test fails, refer to the Flow-Specific Error Scenarios above. If the issue persists, open a support ticket with the details listed in that section.