Overview
If something was received by mistake (the wrong product, quantity or PO), you can cancel the receipt from Receiving History. Logiwa IO removes the received stock and gives the quantity back to the PO line, so it can be received again correctly.
When to use it
A receiver scanned the wrong product or quantity.
Items were received against the wrong PO.
Prerequisites
The PO isn’t Completed.
The received stock is still where it was received. Stock that was transferred to another location can’t be cancelled.
Cancel a receipt
1. Find the receipt
Go to PO & Receiving > Purchase Order and open the Receiving History tab. Filter by the PO number to find the receipt.
2. Cancel
On the receipt’s row, open the 3-Dot menu, choose Cancel and confirm with Yes.
💡 Receipts are cancelled one at a time. There’s no bulk cancel.
What happens after cancelling
What | Result | Example |
The received stock | Removed from the location or LP it was received into | 4 units leave DOCK-01 |
The PO line | The received quantity goes down by the cancelled amount, in base units | Cancelling 1 case of 6 lowers the line from 12 to 6 units received |
The PO status | Goes back to Pending when nothing is left received on the PO. Otherwise it stays Started | A PO with two received lines stays Started after one is cancelled, and returns to Pending after both are |
Receiving-only lot, expiry and production date | Removed together with the receipt | — |
Once the PO is Pending again, it can also be cancelled or deleted. See Cancel or Delete a Purchase Order.
When a receipt can’t be cancelled
Situation | Message | What to do |
The PO is Completed | “A received line of an order in completed status can’t be cancelled.” | Set the PO back to Started with Change Status, then cancel. See Edit a Purchase Order |
The received stock was transferred to another location | “Receiving cannot be canceled for the selected inventory as it is transferred to another location” | The receipt can’t be cancelled from Receiving History |
Common questions
Can I cancel several receipts at once? No. Cancel each receipt from its own row.
Why did my PO go back to Pending? Every receipt on the PO was cancelled, so nothing is received any more.
The PO was completed by mistake and one receipt is wrong. What do I do? Set the PO back to Started, cancel the wrong receipt, receive it again correctly, then complete the PO.