This tutorial outlines the steps to effectively create and manage knowledge for Nedzo AI voice agents using the Retrieval Augmented Generation (RAG) system.
1. Understand the RAG System
The RAG system stands for Retrieval Augmented Generation.
It allows the AI to use added knowledge to fetch information and improve its responses over time.
2. Add Knowledge Files
You can add various types of files:
PDFs for text-based information.
CSV files for data-related information.
Ensure the files are relevant to the AI's tasks.
3. Crawl Your Website
To add website information, input the URL.
The AI will automatically crawl the website for information.
Re-crawling frequency depends on your plan (monthly, weekly, etc.).
4. Specify Relevant Pages
For large websites, consider adding specific pages instead of the root domain.
Examples include:
About section for businesses.
Specific car listings for dealerships.
5. Manage Crawled Pages
The system can crawl up to 50 pages at a time.
If certain information should not be accessed, provide the exact URL instead of the root domain.
6. Add Manual Text
You can manually add text that is not in a file or website.
Examples include new offers or quick updates.
7. Edit or Delete Knowledge Entries
If you need to remove or adjust any entries, you can do so easily.
Select the entry and choose to delete or edit as needed.
8. Monitor Crawling Process
After initiating a crawl, it may take up to 5 minutes to complete.
Keep track of the crawling status and ensure all pages are processed correctly.
9. Review Added Files
After adding files, verify that they are correctly uploaded.
Click on the file to view its contents and ensure accuracy.
10. Seek Further Assistance
If you have questions or need more information, reach out for support.
Additional resources are available in the Netzo Academy.
Cautionary Notes
Ensure that sensitive information is not included in the crawled pages or added files.
Regularly review the knowledge base to keep it updated and relevant.
Tips for Efficiency
Prioritize adding high-value pages and files that will enhance the AI's performance.
Regularly check the crawling settings to ensure they align with your needs