All NEOZ batteries are rechargeable and built for reliable performance, but like all rechargeable batteries, they have a limited lifespan. Over time, natural wear can reduce their capacity and affect your lamp’s performance.
Recommended replacement intervals:
UNO / N1 batteries: Every 3–5 years
PRO batteries: Every 7–10 years
Replacement batteries can be purchased directly from NEOZ or through our authorised resellers. Always use genuine NEOZ batteries to ensure safety, optimal performance, and compatibility with your lamp.
If you suspect your battery may be the cause of reduced runtime or performance issues, our service team can help. We can guide you through remote troubleshooting to confirm if the battery is at fault, or you can return your lamp to our Sydney, Australia service centre for a full assessment and repair.
For assistance or to purchase a replacement battery, please contact us or visit our website.