If your lamp powers on briefly before switching off, this usually indicates that the battery has reached the end of its service life. To maintain reliable performance, we recommend replacing your battery according to these guidelines:
UNO / N1 batteries: Replace every 3–5 years
PRO batteries: Replace every 7–10 years
Always use genuine NEOZ batteries, as they are specifically designed for our lamps to ensure optimal performance and safety.
The good news is that NEOZ batteries are very easy to replace — you’ll only need a Phillips head screwdriver, and no special technical skills are required.
Our service team can assist you in obtaining and fitting a replacement battery. To get started, contact us via:
We’re committed to keeping your NEOZ lamp performing at its best for many years to come.