Troubleshooting
Having an issue with your lamp? Find the support you need here.
11 articles
Lamp Functionality Issues
Having trouble with one of your NEOZ lamps? Find assistance here.
My battery is fully charged but the lamp does not turn on or doesn’t last longIf your fully charged NEOZ lamp won’t turn on or hold charge, it may be time for a battery replacement.
My lamp is not workingTroubleshoot your NEOZ lamp with our step-by-step guide, from charging checks to Light Engine resets.
My lamp is flickering when I turn it on — what should I do?If your NEOZ lamp is flickering, our service team can assess and repair it for optimal performance.
My lamp turns on but only for a few seconds and then turns off againIf your NEOZ lamp turns off after a few seconds, it may need a new battery.
I can't remove the Light Engine from my lamp body — do I need a tool?Learn how to remove UNO, PRO, and N1 Light Engines, including when to use the N1 removal tool.
Charging Issues
Having problems charging your NEOZ lamp? Find assistance here.
I have placed my lamp on the charger, but the charging indicator is not changingIf your NEOZ lamp’s charging indicator doesn’t change, follow these checks.
The charging system is inactive with no LED indicationIf your NEOZ charger shows no LED indication, check connections and power, or contact our service team.
My charger isn’t working so well — do I need to clean the charging connection?If your NEOZ charger isn’t working well, learn how to clean and inspect the charging connection or seek service support.
My charger indicator is purple and my lamp is not chargingA purple charger LED means a charging point error — contact NEOZ for repair or replacement.
My charger indicator is cyan (blue) and my lamp is not chargingA cyan (blue) charger LED means a power supply error.
My charger is showing yellow lights — what does this mean?Yellow charger lights indicate PRO mode for charging PRO Light Engines on N1 chargers — learn what to do if charging fails.