Lamp Functionality Issues
Having trouble with one of your NEOZ lamps? Find assistance here.
5 articles
My battery is fully charged but the lamp does not turn on or doesn’t last longIf your fully charged NEOZ lamp won’t turn on or hold charge, it may be time for a battery replacement.
My lamp is not workingTroubleshoot your NEOZ lamp with our step-by-step guide, from charging checks to Light Engine resets.
My lamp is flickering when I turn it on — what should I do?If your NEOZ lamp is flickering, our service team can assess and repair it for optimal performance.
My lamp turns on but only for a few seconds and then turns off againIf your NEOZ lamp turns off after a few seconds, it may need a new battery.
I can't remove the Light Engine from my lamp body — do I need a tool?Learn how to remove UNO, PRO, and N1 Light Engines, including when to use the N1 removal tool.