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My charger indicator is purple and my lamp is not charging

A purple charger LED means a charging point error — contact NEOZ for repair or replacement.

Updated over 2 months ago

A purple LED indicator on your charger means there is an error with the charging point. In this case, the charger will require repair or replacement.

Need help?
Contact our service team for assistance:

Our team will diagnose the problem and arrange any necessary repairs or replacement parts to get your charger working again.

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