The unique serial number on every NEOZ lamp offers several key benefits:
Warranty and Purchase Validation
The serial number ensures each lamp is uniquely identifiable, allowing us to verify warranty coverage and validate the original purchase.
Enhanced Security
The serial number acts as a deterrent against theft, particularly in venues, as stolen lamps can be traced back to their original owner. In many cases, this has enabled the recovery of misplaced or stolen lamps.
Integrity of Ownership
NEOZ maintains a strict policy to protect original owners. We will not service or repair a lamp, or sell a charger for a lamp, unless the serial number matches our records and aligns with the original purchaser. This ensures the integrity of ownership and further discourages unauthorised use or resale.
For any further questions about serial numbers, our sales team is available to assist.
Contact us at sales@neoz.com.au or via the Contact Us form on our website.