While NEOZ lamps do not include built-in anti-theft mechanisms, there are measures in place to help protect your investment and deter unauthorised use.
Our cordless lamps operate with a proprietary charging system, which means they can only be charged using genuine NEOZ chargers. To safeguard our customers, we do not sell replacement charging bases without proof of purchase.
Every lamp and charger is marked with a unique serial number that is recorded and linked to the original purchaser at the time of sale. When a customer requests a replacement charger, we verify the lamp’s serial number and/or original proof of purchase before supplying one. This ensures that chargers are only provided to verified owners.
In rare cases where a lamp has been stolen, this process has helped us identify and return lamps to their rightful owners when the person in possession of the lamp has contacted us for a replacement charger.
While these steps cannot guarantee prevention, they are designed with our customers’ best interests in mind — helping to protect your purchase and maintain the value of your NEOZ lamp.