Shipping & Delivery
Learn about shipping costs, delivery times, locations, taxes, duties, and international orders.
8 articles
What countries does NEOZ ship to? Do you ship internationally?See which countries NEOZ ships to, including international delivery details, import duties, and certification requirements.
How much is shipping?Find out how NEOZ shipping costs are calculated, including free shipping eligibility and when fees apply.
Where are orders shipped from?Learn where NEOZ orders are shipped from and how each product is hand-assembled in our Sydney factory.
How long does it take to receive my lamp after ordering?See NEOZ delivery timelines for online, trade, and custom orders, from production to arrival.
Do I require a certificate of origin?Find out if your country requires a Certificate of Origin for NEOZ orders and how to obtain one.
Are there taxes and duties paid for deliveries outside of Australia?Learn about taxes and duties for NEOZ deliveries outside Australia, including DAP and DDP shipping options.
Can I pick up my order?Find out how to arrange pick up of your NEOZ order from our Sydney factory head office.
Does NEOZ offer insurance on the shipment of my order?Learn about NEOZ shipment insurance, including coverage for orders we ship and responsibilities for self-arranged freight.