Purchasing from NEOZ
Find information on ordering your NEOZ lamp, payment methods, shipping options & delivery times.
16 articles
Purchasing & Ordering
Finds answers to all your questions about buying a NEOZ product.
How do I place an order?Learn how to order NEOZ Cordless Lamps online through our website, or find contact details for trade and commercial enquiries.
What is included with the purchase of my lamp?See what’s included with your NEOZ Cordless Lamp, from charging base to user guide, plus variations for trade orders.
Where can I buy a NEOZ Cordless Lamp?Discover where to buy NEOZ Cordless Lamps online, via resellers, or at our Sydney showroom, plus options for trade orders.
I'd like a brochure or catalogue, where can I find this?Download the latest NEOZ Cordless Lamp brochure or request a copy from our sales team for trade and commercial needs.
Can I change my order after payment?Learn if you can change your NEOZ Cordless Lamp order after payment and how to contact our sales team for assistance.
Can I purchase spare parts?Find out how to purchase spare parts for your NEOZ Cordless Lamp, including assessment services and warranty details.
Payment & Billing
Learn about our offered payment methods when buying a NEOZ product.
What payment methods and currencies are accepted by NEOZ?Learn which payment methods and currencies NEOZ accepts for online, trade, and in-person purchases.
Shipping & Delivery
Learn about shipping costs, delivery times, locations, taxes, duties, and international orders.
What countries does NEOZ ship to? Do you ship internationally?See which countries NEOZ ships to, including international delivery details, import duties, and certification requirements.
How much is shipping?Find out how NEOZ shipping costs are calculated, including free shipping eligibility and when fees apply.
Where are orders shipped from?Learn where NEOZ orders are shipped from and how each product is hand-assembled in our Sydney factory.
How long does it take to receive my lamp after ordering?See NEOZ delivery timelines for online, trade, and custom orders, from production to arrival.
Do I require a certificate of origin?Find out if your country requires a Certificate of Origin for NEOZ orders and how to obtain one.
Are there taxes and duties paid for deliveries outside of Australia?Learn about taxes and duties for NEOZ deliveries outside Australia, including DAP and DDP shipping options.
Can I pick up my order?Find out how to arrange pick up of your NEOZ order from our Sydney factory head office.
Does NEOZ offer insurance on the shipment of my order?Learn about NEOZ shipment insurance, including coverage for orders we ship and responsibilities for self-arranged freight.
Visiting NEOZ
Book an appointment with our sales team at our factory based showroom.
Do you have a showroom? Can I visit?