If you are looking to correct and re-send an email blast you’ve already created, you have a couple of options, depending on what you’re looking to correct.

Please note, there is no way to “un-send” or “recall” an email blast that’s been sent – only ways to correct the information after the fact.

In your Donor Management System, click on the “Communication” tab, and then select “Email Blasts.”

If you are looking to take the existing email blast that you sent and edit or correct some of the information within, you can click on the “Actions” button next to the email blast in question, and then select the option to “Duplicate.”

If you are looking to send a brand-new email blast to the same audience, notifying them of the error, you’ll want to click on “Add Email Blast” and follow the steps to create a brand-new email.

You may see an option to “resend” the email, depending on when you initially sent the original email blast to your recipients. This option is only available for a limited time frame after an email blast has been sent, so we recommend using the “Duplicate” action instead for these types of “oops!” email corrections.

You’ll then want to carefully review each step to ensure that you’ve corrected the email in all of the necessary locations (such as the body of the email in the “Build” step, or the email’s subject line in the “Setup” step).

You’ll want to title the email something that clearly indicates there was an error – something like “OOPS! Updated link for *Name of Original Email*”, or “CORRECTION: Update on *Name of Original Email*”.

Once you are confident that you’ve made all of the necessary corrections, you can send the email blast out with the updated information at your earliest convenience!