Network for Good Help Center

Help Articles

Search our collection of helpful written resources to get answers for your questions!

394 articles

Getting Started

Getting Help and Contacting Support

How do I activate my account and log in for the first time?

How do I log into my Network for Good account?

How do I reset my password?

Best Practices for Protecting Your User Credentials

Adding and Deactivating AdminsGive staff members, board members, or volunteers access to your software.

How do I access my Onboarding Checklist in Network For Good?Learn how to access your in-progress onboarding work in the new Resource Center

General Data Protection Regulation (GDPR) and Impacts - FAQ

Getting Started: Set Up Sessions

What is the Resource Center?Check out all of the helpful resources you can access from our central resource center hub!

Learn how to use Bonterra Que to get real-time, personalized fundraising guidance in your NFG Dashboard.

Getting Started with QueLearn the basics and important information about Que_{4 articles}

Fundraising Coaching with QueGet real-time recommendations based on your fundraising data, campaign history, and proven best practices._{3 articles}

Donor Segmentation with QueQuickly build smart donor lists using simple, natural language. No complex filters or technical skills needed._{4 articles}

Donor Stewardship with QueStrengthen donor relationships by identifying who to prioritize and suggesting the best next step._{4 articles}

Email Creation with QueCreate professional, on-brand emails in minutes!_{3 articles}

Receiving Online Donations & Accounting Questions

How do I submit my Sales Tax Exemption Certificate? (Deadline: June 25, 2025)

FAQ: State Exemption Tax Status

Data Security & Privacy - FAQ

Bonterra Invoice Portal GuideBonterra is excited to offer a convenient way to make payments and manage invoices.

Disbursements 101

FAQ: Disbursement

Transaction Processing for Network for Good Products - FAQ

Bonterra Payments FAQ

How do I set up Bonterra Payments as my payment processor?

How do I clarify why my organization did not receive our expected payout?

California Assembly Bill 488 (CA AB-488) and Impacts to EligibilityThis article explains the impact of CA AB-488 on nonprofits who no longer may be able to solicit, fundraise, or receive donations.

Required Eligibility: For Good

Required Eligibility for Bonterra Payments

How do I use Google Pay or Apple Pay as a payment option?

How do I set up PayPal/Venmo as a payment option?

How Do I Guide My Donors in Making a Donation Through PayPal?

FAQ: Network for Good & Walmart's Spark Good Round Up Program

How do I set up the Double the Donation configuration?

How do I guide my donors through using Double the Donation?

Donor Management

Tips, tricks, and how-tos for your donor database.

Getting Started_{8 articles}

Contacts and Contact Records_{23 articles}

Donation and Transaction Records_{10 articles}

Households_{5 articles}

Importing and Exporting Data_{18 articles}

Filtering and Reporting_{11 articles}

Acknowledgements_{9 articles}

Email Communications_{22 articles}

Direct Mail Communications_{7 articles}

Video Communications_{5 articles}

Forms_{8 articles}

Pledges_{8 articles}

Text Messaging Capabilities_{6 articles}

Year-End Fundraising Tools_{5 articles}

Tasks_{3 articles}

QuickBooks_{5 articles}

Volunteer TrackingLearn how to manage and utilize one of your most valuable assets - volunteers!_{6 articles}

Fundraising Pages

Learn how to access and use your fundraising pages account and build beautiful online campaign pages

Getting Started_{5 articles}

Everyday Giving Pages_{13 articles}

Donors, Donations, and Other Transactions_{30 articles}

Peer-to-Peer_{11 articles}

Events Pages_{10 articles}

Ticketing and Registration_{11 articles}

Event Invitations and Automatic Reminder Emails_{3 articles}

Livestreaming Capabilities_{12 articles}

Promo Codes and Complimentary Tickets_{9 articles}

Sponsorships_{9 articles}

Check-In Tool_{8 articles}

Text-to-Give Capabilities_{2 articles}

Auctions Pages_{10 articles}

Bidders and Bidder Management_{14 articles}

Checkout and Payment_{9 articles}

Reporting on an Auction_{7 articles}

Personal Fundraising Coaching

Fundraising Planning and CampaignsDetermine your own fundraising goals and learn how to leverage your campaigns through these helpful resources._{8 articles}

Donor Cultivation & StewardshipReview the fundamentals of donor cultivation and learn new tactics for building donor relationships here._{5 articles}

Events and AuctionsLearn how to maximize your outreach and engagement through these helpful tools._{2 articles}

Board EngagementLearn more about how to inspire and motivate your board members here. _{2 articles}

Planned GivingStart here if you're looking to approach donors about the benefits of planned giving._{2 articles}

Additional ResourcesWe've collected several additional helpful resources on fundraising, which can be found here._{5 articles}

How to Submit Product Feedback Using the Ideas PortalHave a suggestion on how to improve our products? Interested in what we're planning next? The Ideas Portal is the best way to do both!