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Help Articles
Search our collection of helpful written resources to get answers for your questions!
349 articles
Getting Help and Contacting Support
How do I activate my account and log in for the first time?
How do I log into my Network for Good account?
How do I reset my password?
Best Practices for Protecting Your User Credentials
Adding and Deactivating AdminsGive staff members, board members, or volunteers access to your software.
How do I view and manage my organization's Billing Information?
Accounting with Network for Good - FAQ
Common Disbursement Questions
Transaction Processing for Network for Good Products - FAQ
Bonterra Payments FAQ
How do I set up Bonterra Payments as my payment processor?
California Assembly Bill 488 (CA AB-488) and Impacts to EligibilityThis article explains the impact of CA AB-488 on nonprofits who no longer may be able to solicit, fundraise, or receive donations.
How do I use Google Pay or Apple Pay as a payment option?
Common Donor QuestionsLooking for a resource to send your donors? Fielding questions on how to donate through the platform? Look no further than this FAQ!
Required Eligibility for Network for Good's Donor-Advised Fund (DAF)
How do I clarify why my organization did not receive our expected payout?
How Do I Use PayPal and Venmo with Bonterra Payments to Process Transactions?
How do I review donation information for my monthly disbursement?
Required Eligibility for Bonterra Payments
How Do I Guide My Donors in Making a Donation Through PayPal?
How do I guide my donors through using Double the Donation?
How do I set up the Double the Donation configuration?
Donor Management
Tips, tricks, and how-tos for your donor database.
Getting Started7 articles
Contacts and Contact Records17 articles
Donation and Transaction Records8 articles
Households3 articles
Importing and Exporting Data19 articles
Filtering and Reporting12 articles
Acknowledgements8 articles
Email Communications21 articles
Video Communications4 articles
Direct Mail Communications6 articles
Forms7 articles
Pledges7 articles
Text Messaging Capabilities5 articles
Year-End Fundraising Tools4 articles
Tasks2 articles
QuickBooks4 articles
Fundraising Pages
Learn how to access and use your fundraising pages account and build beautiful online campaign pages
Network for Good and PCI Compliance
Automatic Email Alerts in Fundraising Pages - FAQWe'll send you a notification email when a donor's recurring donation is about to lapse or their credit card expiration date is near!
How do I encourage donors to update their recurring donations?
Personal Fundraising Coaching 101Common questions about your relationship with your Personal Fundraising Coach.
Personal Fundraising Coach LibraryGet more out of your Personal Fundraising Coach relationship with these helpful resources.
Fundraising Planning and CampaignsDetermine your own fundraising goals and learn how to leverage your campaigns through these helpful resources.9 articles
Donor CultivationReview the fundamentals of donor cultivation and learn new tactics for building donor relationships here.3 articles
Events and AuctionsLearn how to maximize your outreach and engagement through these helpful tools.2 articles
Board EngagementLearn more about how to inspire and motivate your board members here. 2 articles
Planned GivingStart here if you're looking to approach donors about the benefits of planned giving.3 articles
Additional ResourcesWe've collected several additional helpful resources on fundraising, which can be found here.6 articles