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Help Articles
Search our collection of helpful written resources to get answers for your questions!
192 articles
Getting Help and Contacting SupportIf you didn't find an answer to your question in one of our articles, our team is ready to help!
Logging in and Resetting Your Password
Adding and Deactivating AdminsGive staff members, board members, or volunteers access to your software.
Best Practices for Protecting Your User Credentials
How do I see my account information?Here's how to view your organization's billing contact, the card we have on file for you, your account renewal date, and more!
Accounting with Network for Good - FAQ
Disbursements 101
Common Disbursement Questions
Transaction Processing for Network for Good Products - FAQ
Direct Deposit 101
Comparison of Bonterra’s Payment Processing Options
Bonterra Payments - FAQ
Setting Up Bonterra Payments as your Payment Processor
California Assembly Bill 488 (CA AB-488) and Impacts to EligibilityThis article explains the impact of CA AB-488 on nonprofits who no longer may be able to solicit, fundraise, or receive donations.
Creating Bonterra Payments Reports with Guided Fundraising
Using Google Pay or Apple Pay as a Payment Option
Common Donor QuestionsLooking for a resource to send your donors? Fielding questions on how to donate through the platform? Look no further than this FAQ!
Required Eligibility for Network for Good's Donor-Advised Fund (DAF)
Donor Management
Tips, tricks, and how-tos for your donor database.
Donor Management Basics7 articles
Managing Your Contacts11 articles
Adding and Tracking Donations3 articles
Email Communications8 articles
Direct Mail Communications4 articles
Advanced Donor Management11 articles
Contact Complete & Contact Repair1 article
Using Forms5 articles
Personal Video Messages3 articles
Text Messaging & Text to Give & Text to Pledge3 articles
Importing and Exporting
How to export donor information from your old system, how to import into your new system and how to export information you might want to analyze in a spreadsheet format.
Exporting Data from Donor Management
Fundraising Pages
Learn how to access and use your fundraising pages account and build beautiful online campaign pages
How to Encourage Recurring/Subscription Donors to Switch their Donation to Your New Fundraising PageCommunication templates you can use to ask your donors to switch their monthly donation to your new Fundraising Page!
Automatic Email Alerts in Fundraising Pages - FAQWe'll send you a notification email when a donor's recurring donation is about to lapse or their credit card expiration date is near!
How to Choose an Everyday Giving Page Template
Moving a Donation Between CampaignsIf a donor gave online, but was mixed up and gave through the wrong campaign page, you can update the campaign from your admin dashboard
Network for Good and PCI Compliance
Generating a QR Code for Fundraising Pages
Standalone Auctions
Learn all about how to create and manage your Standalone Auction!
Standalone Auctions 101
Logging in and Resetting Your Auctions Password
Personal Fundraising Coaching 101Learn how to get matched with your new Coach
Personal Fundraising Coach LibraryGet more out of your Personal Fundraising Coach relationship with these helpful resources.
Downloadable Guide: Metrics and BenchmarksHere you’ll find valuable metrics to track in order to keep your organization healthy and growing.
Preparing for Your Year-End Campaign
Sending Year-End Donation Summaries to Your DonorsLearn how to use the donation summary merge fields to send year-end donation summaries to your donors. [VIDEO & ARTICLE}
2023 Year-End ResourcesWe've compiled great resources to help you through every step of your year-end campaign!