Our Support Team is available on weekdays, 9am-7pm Eastern Time
Here's how to get in touch with our team:
Send us an in-app message. Click the blue dot in the bottom right corner of the donor management system to send us a question using the in-app messenger. This is the best way to get in touch with support! Click "New conversation" or start a new message with us or "See previous" to review past conversations with the support team. We will reply within 1-2 business hours
Sign up for virtual training. We have pre-recorded and live sessions to help you get started with your software or do in-depth on specific features
Attend Office Hours. Have a complicated question about your Bonterra software? Sign up for a daily office hours session to get answers and hear from other customers in a group support setting.
Send us an email. firstname.lastname@example.org We will get back to you within 1-2 business days.
Give us a call. 202 800 0467 - Wait times vary.