Contact Our Support Team
If you didn't find an answer to your question in a knowledge base article, our team is ready to help!
Liz Ragland avatar
Written by Liz Ragland
Updated over a week ago

Our Support Team is available on weekdays, 9am-7pm Eastern Time

Here's how to get in touch with our team: 

  1.  Send us an in-app message. Click the blue dot in the bottom right corner of the donor management system to send us a question using the in-app messenger. This is the best way to get in touch with support! Click "New conversation" or start a new message with us or "See previous" to review past conversations with the support team. We will reply within 1-2 business hours

  2. Sign up for virtual training. We have pre-recorded and live sessions to help you get started with your software or do in-depth on specific features

  3. Attend Office Hours. Have a complicated question about your Bonterra software? Sign up for a daily office hours session to get answers and hear from other customers in a group support setting.

  4. Send us an email. We will get back to you within 1-2  business days.

  5. Give us a call. 202 800 0467 - Wait times vary. 

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