Contacting Customer Support
Our Support team is available weekdays (Monday-Friday) from 8 AM-7 PM EST to answer any questions!
Chat with us!
Log into your user account and send us an in-app message.
Click the blue dot in the bottom right corner of Donor Management (or Fundraising Pages!) to send us a question using the in-app messaging tool. This is the quickest way to get in touch with support, with members of the team typically replying within the hour.
You can start a conversation by clicking 'Ask a question':
You can reference prior conversations you've had with our team at any time by clicking 'Messages':
Note: You can minimize the chat by clicking the blue arrow under the in-app messenger!
Sign up for one of our virtual trainings
We have pre-recorded and live sessions to help you get started with your software or do in-depth on specific features, and we always leave time for Q&A at the end of each session.
Send us an e-mail!
You can always send our team an e-mail at success@networkforgood.com. We recommend including your name, the name of your organization, and your EIN when reaching out.
Check our Status Page
Please see our scheduled maintenance, unscheduled maintenance, and any open incidents on our status page.
For All Other Inquiries...
For all other inquiries, including questions about billing, sales, or account management, please visit our Support page here.