By default, when your organization sends out communications using Donor Management, the sender is mail@networkforgood.com. However, many organizations prefer to have their e-mails appear as being 'from' their organization instead.
Formerly known as a "From E-mail Address", Email Blast Senders allow you to customize who your e-mails are coming from. The steps outlined below will help guide you through the setup process for setting up your Email Blast Senders. By following these steps, you will be able to ensure your communications reflect your organization's identity, improving both deliverability and clarity for your recipients.
Step 1: Navigate to 'Your Organization'
From your Dashboard, click to expand the 'Settings' tab on the left navigation menu. Select 'Your Organization' to get started.
Step 2: Add a Sender
Scroll down on the 'Settings' page to find the 'Manage Email Blast Senders' section.
To add a Sender, click the 'Add Sender' button
A pop-up window will appear, prompting you to enter the Sender's name and e-mail address.
Optional: You can check the box next to 'Make as default sender' to set this Sender as the default name and e-mail your donors will see on your communications.
PRO TIP: We recommend using an individual's e-mail address instead of one attached to a general inbox to avoid your communications being filtered into Promotion and Junk folders! For example, "info@yourdomain.com" will likely be detected as a marketing e-mail whereas "mary.smith@yourdomain.com" will be recognized by your recipients and increase deliverability rates.
Once you have entered the Sender’s information, click the 'Send Verification Email' button to send the automated e-mail to that e-mail address.
Step 3: Verify the Sender's account
The Sender will receive an e-mail with a unique verification code used to verify their account.
The pop-up window you used to enter the Sender's information should have updated so you can enter the verification code they received. Click 'Verify' to submit the code.
Step 4: Verify your Domain
To complete the setup process, navigate back to the 'Settings' page and click 'Actions' to the right of 'Domain Verification' in the 'Manage Email Blast Senders' section. From the drop-down, select 'Update & Verify'.
The 'Sender Authentication' window will pop up with CNAME and DMARC records you need to create on your domain's DNS.
Note: If you are unfamiliar with the process of adding the required DNS records, please reach out to your ITS team, webmaster, or Domain Host for additional support.
Once all the required records are created on your DNS, click the blue 'Verify' button at the bottom of the 'Sender Authentication' window to confirm your updates.
'Domain Verification' should now appear with a 'Verified' status!
