Each of your contacts can have a primary e-mail address, a secondary e-mail address, and a work-related e-mail address. When you send an e-mail blast to a contact that has more than one e-mail address listed, the e-mail will be sent to each e-mail address listed in the contact’s record.

This means that when you send a personal e-mail communication or an acknowledgment e-mail to an individual's contact record, it will attempt to send the communication to the contact’s primary e-mail. If the primary e-mail address isn’t able to receive e-mails, then the communication will be sent to the contact’s work e-mail address. If the contact doesn’t have an available work e-mail address, it will go to the contact’s secondary e-mail address.

Additionally, this means that when you send an e-mail blast to two or more contacts that share the same e-mail address, multiple copies will be sent to that e-mail address. If you include certain “merge fields” that automatically pull in a contact record’s information, then each separate e-mail will contain the details of only one of the contacts sharing the e-mail.

For example, if Pam and Susie have separate contact records in Donor Management but they share an e-mail address, two e-mails will be sent to that e-mail address. One e-mail will begin with “Dear Pam” and include all of Pam’s details, while the second e-mail will begin with “Dear Susie” and contain all of Susie’s information.