Each of your contacts can have a primary e-mail address, a secondary e-mail address, and a work-related e-mail address.
Here are a couple of important things to note when managing these contacts:
1) Sending an e-mail blast to a contact with multiple e-mails
When you send an e-mail blast to a contact with more than one e-mail address listed, the e-mail will be sent to each e-mail address listed on the contact’s record.
The system will first attempt to send the communication to the contact’s primary e-mail. If the primary e-mail address cannot receive e-mails, the message will be sent to the contact’s work e-mail address. If the contact does not have a work e-mail address listed, the system will try sending the message to the contact’s secondary e-mail address.
2) Sending an e-mail blast to contacts sharing an e-mail address
When you send an e-mail blast to two or more contacts that share the same e-mail address, multiple copies will be sent to that e-mail address. If you include certain “merge fields” that automatically pull in a contact record’s information, then each separate e-mail will contain the details of only one of the contacts sharing the e-mail.
For example, if Pam and Susie have separate contact records in 'Donor Management' but share an e-mail address, two e-mails will be sent to that e-mail address.
One e-mail will begin with “Dear Pam” and include all of Pam’s details, while the second e-mail will begin with “Dear Susie” and contain all of Susie’s information.
What else do you need help with?
Not quite what you were searching for?
Navigate back to the Feature Overview.