If a donor makes an offline gift or a handwritten note or e-mail was sent to them outside of the platform, you can manually mark their donation as "acknowledged" to keep your records and reports accurate.
Step 1: Navigate to the 'Giving' tab
From your 'Donor Management' Dashboard, click the 'Giving' tab from the left navigation menu to be taken to your 'Giving' Dashboard.
Step 2: Search for the unacknowledged donation
Once on your 'Giving' Dashboard, you can search for the unacknowledged donation by typing the donor's name or e-mail in the search box.
Step 3: Mark the donation as 'Acknowledged'.
Click on the exclamation mark (highlighted in orange) next to the donation record you want to update, under the 'Acknowledge' column.
From the drop-down menu, select 'Mark as Acknowledged'.
Step 3: Confirm the donation has been acknowledged
You should now find a checkmark highlighted in green next to the donation record under the 'Acknowledge' column. If you hover over it, text confirming it has been 'Marked as acknowledged' will appear.
