Skip to main content
All CollectionsHelp ArticlesDonor ManagementEmail Communications
How do I re-send an email to recipients who haven't opened it yet?
How do I re-send an email to recipients who haven't opened it yet?
Updated over a week ago

Can I re-send an email blast to recipients who haven’t opened it yet?

You can! You have a couple of options to do so, depending on when you’re looking to re-send that message.

If you are resending a message 24-72 hours after the initial message is sent, follow these steps:

First, click on "Email Blasts" in the left navigation panel and locate the email you would like to resend.

Under the Actions dropdown, choose "Resend."

A box will pop-up confirming that you would like to resend the email. Click "Yes, Resend Now."

That's it! Your email has been sent to all recipients of the original email that have not opened it yet.

If you are resending the email after the 24-72 hour period, follow these steps:

Click on "Email Blasts" in the left navigation panel and locate the email you would like to resend. Under the Actions dropdown, choose "View Results."

Under Create Group in the top right corner, click "Not Opened."

You will be directed to the Contact Groups page and will see a green message at the top of the screen that confirms your new contact group has been created from the unopened recipients. Locate this new Group and under Actions choose "Send Email."

On the next page give your new email a name, and then click on the toggle 'Use a previously sent email or saved template'. Under the first dropdown choose the original email that you created the contact group from, and then click "Next."

You'll then be taken through the normal process of reviewing the email content. When you reach the "Setup" step, we recommend giving the email a new subject line to differentiate between your original send and grab your recipients attention.

When you get to the "Recipients" step, you'll notice that the new contact group you created of the non-openers is already selected. Just press "Next" to continue.

After you've reviewed all of the details just press "Send Now" to send it off!

Did this answer your question?