NextMe has an SMS delivery success rate of over 98%. In the rare cases where a text is delayed or not received, the cause is almost always one of the following:
When to use this article
A guest says they never received a text message from you
A guest says their text was delayed
You are not sure if your messages are actually sending
You want to understand what can prevent SMS delivery
Common causes
1. Incorrect phone number
The guest may have provided the wrong number, or a landline that cannot receive texts. Double-check the phone number on file and confirm with the guest that it is a mobile number.
2. Poor network connection
Guests need a strong cell signal to receive texts in a timely manner. If your location has poor reception, guests may experience a delay - but the message has already been sent from NextMe. It will be delivered when the guest returns to network range. See: Network Requirements.
3. T-Mobile guests
Guests on T-Mobile may be affected by a blocklist setting that prevents texts from business lines. See the T-Mobile article for details and resolution steps.
4. International phone numbers
Text messaging rules vary by country. Many countries can receive texts from U.S. lines, but some cannot. See the international SMS article to check whether your guest's country is supported.
5. Guest opted out ("STOP")
If a guest previously replied "STOP" to any NextMe message, they are opted out and will not receive texts. They can re-enable texts by replying "START" in the same message thread.
6. Message contains prohibited keywords
Cellular carriers automatically block messages containing content related to Sex, Hate, Alcohol, Firearms, or Tobacco. NextMe prevents many prohibited keywords in the message editor, but if your custom message text includes any restricted language, delivery will be blocked. Review the full list of Forbidden Message Categories to check your message content.
What to do if messages still aren't delivering
If you see... | Try this |
Guest never received any texts | Confirm the mobile number on file and ask the guest to check their signal strength |
Guest received text late | Network delay - expected in low-signal areas, no action needed |
T-Mobile guest not receiving texts | Review the T-Mobile article for resolution steps |
International guest not receiving texts | Check the international SMS article for their country |
Multiple guests affected | Review your custom message text for prohibited keyword categories |
FAQ
"Why didn't my guest get a text?"
"Guest says they never received a notification"
"My texts aren't going through"
"Why is the text message delayed?"
"Guest didn't receive their waitlist notification"
Related articles
Still need help? If this article didn't solve your issue, click the chat icon or email support@nextmeapp.com to speak with our support team.