When to Use This Article
NextMe Web is not loading or shows a blank screen
The dashboard is showing outdated waitlist data, queue counts, or guest information
Buttons or actions in the browser are not responding as expected
You are experiencing slow performance or freezing in NextMe Web
You see an error message after opening or signing in to NextMe Web
NextMe Web worked yesterday but stopped working today
You just signed in after a NextMe release and something looks off (UI not updating, missing settings)
You just installed a browser update or operating system update and the dashboard is acting strangely
You want to start fresh after a NextMe product update
You want to start clean before contacting support
Quick Shortcut
Most browsers open the data removal menu with a single keyboard shortcut:
Windows / Linux: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete
In the menu that opens, set the time range to All time and check both Cookies and site data and Cached images and files. Then click Clear.
If the shortcut doesn't open the right menu, follow the browser-specific steps below.
Desktop Browsers (Windows, Mac, Linux)
Browser | Steps |
Google Chrome | Click the three dots menu → More tools → Clear browsing data. Set time range to "All time" and check Cookies and Cached images and files. |
Mozilla Firefox | Click the three lines menu → Settings → Privacy & Security. Scroll to "Cookies and Site Data" and click Clear Data. Ensure both options are checked. |
Microsoft Edge | Click the three dots menu → Settings → Privacy, search, and services. Under "Clear browsing data," click Choose what to clear. Select "All time" and the relevant boxes. |
Apple Safari (Mac) | Go to Safari in the top menu bar → Settings → Privacy. Click Manage Website Data → Remove All. |
Brave | Click the three lines menu → Settings → Privacy and security → Clear browsing data. |
Opera / Opera GX | Click the Opera logo → History → Clear browsing data. |
Vivaldi | Go to Vivaldi menu → Tools → Delete Browsing Data. |
DuckDuckGo Browser | Click the Fire icon in the top right and select Clear. |
Mobile Browsers (Android & iOS)
Browser | Steps |
Chrome (Android / iOS) | Tap the three dots menu → History → Clear browsing data. Select "All time" and tap Clear data. |
Safari (iOS) | Open your device's Settings app → Safari → Clear History and Website Data. |
Firefox (Android) | Tap the three dots menu → Settings → Delete browsing data. |
Firefox (iOS) | Tap the three lines menu → Settings → Data Management → Clear Private Data. |
Brave (Android / iOS) | Tap the three dots menu → Settings → Brave Shields & Privacy → Clear browsing data. |
Samsung Internet | Tap the three lines menu → Settings → Personal browsing data → Delete browsing data. |
Universal "Clean Start" Tip
After clearing, fully close and reopen your browser to ensure all active session data is purged. Reopening a single tab is not enough - quit the browser entirely.
For a specific NextMe page that won't update after clearing, use a Hard Refresh:
Windows / Linux: Ctrl + F5
Mac: Cmd + Shift + R
A hard refresh forces the browser to ignore its cache and pull a completely fresh copy of the page.
What to Do If It Doesn't Work
If you see... | Try this |
Page still loads outdated content after clearing | Check that you selected "All time" as the time range, not just "Last hour" or "Last 24 hours" |
Browser shortcut didn't open the right menu | Use the browser-specific menu path in the table above instead |
You cleared cache but are now logged out and can't sign back in | Confirm your password and check the Network Requirements article for any connectivity issues |
Issue persists after a hard refresh | Try a different browser or device to rule out a device-specific issue, then check System Status |
FAQ
Will clearing my browser cache log me out of NextMe?
Yes, in most cases. Cookies and site data store your active session, so clearing them will require you to sign back in. Your account, waitlist data, and settings are stored on NextMe's servers and are not affected - you'll see everything exactly as you left it after signing back in.
Do I need to clear cache and cookies, or just cache?
For most NextMe Web issues, clearing both is the safer choice. Cache stores temporary files (CSS, scripts, images) that can become outdated after a release. Cookies store your session and preferences. Clearing only cache often fixes display issues; clearing both is needed when something is truly stuck or behaving unexpectedly after a sign-in.
What's the difference between a regular refresh and a hard refresh?
A regular refresh (Ctrl + R or Cmd + R) reloads the page but may still use cached files. A hard refresh (Ctrl + F5 or Cmd + Shift + R) forces the browser to ignore its cache entirely and download a completely fresh copy. Use a hard refresh first - if that doesn't fix it, then clear cache and cookies fully.
The steps for my browser don't match what I see on screen. What should I do?
Browser menus change with software updates, so the exact path may vary slightly from what's shown above. Look for any menu item that mentions "Privacy", "History", or "Browsing data" - the option to clear cookies and cache is usually one or two clicks deep from there. If you still can't find it, search online for "clear cache [your browser name] [your device]".
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Still Need Help?
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