Can I re-access my account if I've cancelled my subscription? What happens to my library and markings?
Yes, you can re-access your account if you've cancelled your subscription.
To re-access your account, you can log in on the nkoda app. To view and open scores you will need to be subscribed again. Your data will be stored for seven years, so if you decide to come back, all your markings and playlists will still be available.
How do I delete my account?
Deleting your account is different to cancelling your subscription. To avoid being charged you must cancel your subscription via your app store or within the app before the next billing cycle and before deleting your account.
View our article on How do I cancel my subscription?
To delete your account:
Log into app.nkoda.com
Select your profile icon and name, and select 'Account'.
Scroll down to the bottom of the side panel and select 'Delete my account'
A pop up will appear asking you to confirm deletion.
Your account will then be deleted within 48 hours, unless you select 'Cancel delete request', in which case the request will be cancelled.
Please note: we retain aggregate, anonymised information on our back-up systems, for research and reporting purposes, and to help develop our products/services. But it will not be possible to identify you from any of the information that we retain for these purposes.
We are entitled to retain your personal information for up to 6 years, in line with our Privacy Policy and our contract with you. In a limited number of cases, that may be necessary - for example, to help us identify and resolve any related legal issues. After that 6 year period, and sooner where possible, the personal information that we have retained will be anonymised.