If the item you ordered fails to arrive, kindly contact our customer support team at hello@thenold.com. We will promptly launch an investigation with the shipping company to trace the shipment and identify the cause of the delay. If the investigation confirms the loss of your item, we will offer a resolution, such as a refund. Your satisfaction remains our top priority, and we are committed to working diligently to resolve the issue and ensure you have a positive experience with the NOLD.

To initiate a successful search for your package by the carrier, please reach out to us within 14 days of the shipping date.